Dispatch - Dispatcher (Uncertified)

City of Lebanon • Lebanon, TN

1d • Onsite

About The Position

The City of Lebanon is seeking dedicated and detail-oriented Dispatchers to join our team! In this vital role, you’ll be the first point of contact for people in need, coordinating emergency responses and ensuring that help arrives quickly and efficiently. If you thrive in fast-paced environments and want to make a real difference in your community, we want to hear from you.

Dispatchers could qualify for weekly stipend payments ranging from $25 to $125 for those who are bilingual or become members of specialized units!

Dispatchers also qualify for Shift Differential pay at $0.50/hour for 2nd shift (2 pm thru 9 pm) and $0.75/hour for 3rd shift (9 pm thru 7 am).

Requirements

• HS Diploma or GED required.
• Must possess exceptional verbal and written communication skills, strong computer skills.
• Must be reasonably able to work any hours and days as necessary to cover shift needs.
• Prior telecommunications, dispatch or related experience is a plus.
• Will be required to complete the basic 40-hour telecommunicator course required by the State of Tennessee within 6 months.
• A 4-hour CPR and a 32-hour EMD training and certification is required to be completed within 6 months of hire.
• The applicant must pass physical and psychological tests conducted by qualified professionals.

Nice To Haves

• Prior telecommunications, dispatch or related experience is a plus.

Responsibilities

• Receives, records, directs, and transmits messages by radio and telephone, prepares and maintains communication records, greets, and directs public visiting the station.
• Receives and transmits routine messages pertaining to arrest, accidents, stolen property, motor vehicles, other law enforcement emergencies, complaints and dispatches units as required. Receives radio traffic from units.
• Maintains log on all radio messages received or transmitted as required.
• Provides routine assistance to citizens supplying information or directing them to proper authority.
• Monitors patrol units and keeps accurate information with the location of each unit handling a complaint or traffic violation.
• Assists in the coordination of services as requested by officers (i.e., wreckers, utility crews, etc.)
• Operates TIES, NCIC, and other related computer terminals searching files, updating records, sending, and receiving messages and obtaining information requested by personnel and investigative units.
• Receives and transmits facsimiles and maintains fax machine in working order.
• Other duties as required.

Benefits

• Weekly stipend payments ranging from $25 to $125 for those who are bilingual or become members of specialized units
• Shift Differential pay at $0.50/hour for 2nd shift (2 pm thru 9 pm) and $0.75/hour for 3rd shift (9 pm thru 7 am).
• Generous PTO plan
• 14 paid holidays annually
• Pension and 401(k) retirement package
• Health, dental, vision, short- and long-term disability, group and supplemental life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees