Dispatch - Dispatcher (Certified)

City of Lebanon • Lebanon, TN

1d • Onsite

About The Position

The City of Lebanon is seeking dedicated and detail-oriented Dispatchers to join their team. In this vital role, you’ll be the first point of contact for people in need, coordinating emergency responses and ensuring that help arrives quickly and efficiently. This role is for individuals who thrive in fast-paced environments and want to make a real difference in their community. To qualify for this Certified Dispatcher role, you must have already completed your basic 40-hour telecommunicator course and NCIC TIES certification required by the State of Tennessee. Dispatchers could qualify for weekly stipend payments ranging from $25 to $125 for those who are bilingual or become members of specialized units. Dispatchers also qualify for Shift Differential pay at $0.50/hour for 2nd shift (2 pm thru 9 pm) and $0.75/hour for 3rd shift (9 pm thru 7 am).

Requirements

• HS Diploma or GED required.
• Must possess exceptional verbal and written communication skills, strong computer skills.
• Must be reasonably able to work any hours and days as necessary to cover shift needs.
• Must have already completed basic 40-hour telecommunicator course and NCIC TIES certification required by the State of Tennessee.
• Must complete 4-hour CPR and 32-hour Emergency Medical Dispatch training and certification within the 1st year of hire.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of rules and regulations of the Federal Communication Commission and Departmental Rules pertaining to transmitting, receiving, and logging messages.
• Knowledge and ability to operate radio equipment. Knowledge of city streets and areas.
• Ability to speak distinctly.
• Ability to deal effectively with public under trying or stressful conditions.
• Ability to acquire and relay information accurately.
• Ability to react quickly and calmly in emergency situations and to determine the proper course of action.
• Ability to understand and follow oral and written instructions.
• Ability to establish and maintain an effective working relationship with the public and other employees.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and complete reports.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• The applicant must pass physical and psychological tests conducted by qualified professionals.

Nice To Haves

• Prior telecommunications, dispatch or related experience is a plus.

Responsibilities

• Receives, records, directs, and transmits messages by radio and telephone, prepares and maintains communication records, greets, and directs public visiting the station.
• Receives and transmits routine messages pertaining to arrest, accidents, stolen property, motor vehicles, other law enforcement emergencies, complaints and dispatches units as required. Receives radio traffic from units.
• Maintains log on all radio messages received or transmitted as required.
• Provides routine assistance to citizens supplying information or directing them to proper authority.
• Monitors patrol units and keep accurate information with the location of each unit handling a complaint or traffic violation.
• Assists in the coordination of services as requested by officers (i.e., wreckers, utility crews, etc.)
• Operates TIES, NCIC, and other related computer terminals searching files, updating records, sending, and receiving messages and obtaining information requested by personnel and investigative units.
• Receives and transmits facsimiles and maintains fax machine in working order.
• Other duties as required.

Benefits

• Generous PTO plan
• 14 paid holidays annually
• Pension and 401(k) retirement package
• Health, dental, vision, short- and long-term disability, group and supplemental life insurance.
• Weekly stipend payments ranging from $25 to $125 for those who are bilingual or become members of specialized units.
• Shift Differential pay at $0.50/hour for 2nd shift (2 pm thru 9 pm) and $0.75/hour for 3rd shift (9 pm thru 7 am).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees