Dispatcher

Ideatek • Wichita, KS

2d • Hybrid

About The Position

We’re small-town techies and Kansans at heart, committed to helping our communities thrive through fast, reliable internet. We didn’t start broadband to build a business—we built a business to bring broadband to Kansans. When you call us, you’ll reach a real, local person who cares. We offer an inspiring environment with meaningful work, where employees are encouraged to think creatively and deliver exceptional service. A Day in the Life as a Dispatcher A Dispatcher plays a critical role in real-time field operations as we expand our footprint across the state of Kansas. They serve as the central command point for wireless and fiber installations and service calls through actively coordinating technicians, managing routes, and responding to changes throughout the day. Dispatchers focus on same-day execution, ensuring technicians are deployed efficiently, jobs stay on track, and customers remain informed.

Requirements

• 2+ years of experience in dispatching, logistics coordination, scheduling, or similar operational roles.
• Strong communication skills with the ability to give clear, concise direction in fast-paced situations.
• Proven ability to think critically and make quick decisions under pressure.
• Experience in a fast-paced, customer-facing or operations-driven environment.

Nice To Haves

• Previous dispatch or field coordination experience (telecommunications preferred).
• Familiarity with dispatching, routing, or workforce management systems.
• Experience supporting field service teams or technicians.
• Familiarity with scheduling software or CRM systems.

Responsibilities

• Dispatch and monitor field technicians in real time for wireless and fiber installations and service calls.
• Adjust technician routes and assignments throughout the day based on priority, delays, and capacity.
• Serve as the primary point of contact for field teams, providing direction, updates, and support.
• Communicate proactively with customers regarding appointment updates, delays, or changes.
• Partner with Sales, Construction, and Operations to ensure accurate job readiness and execution.
• Quickly resolve field issues, scheduling conflicts, and service disruptions as they arise.
• Track job progress and ensure timely completion while maximizing technician productivity.
• Maintain accurate records of dispatch activity, job status, and technician performance.
• Support scheduling functions as needed, with primary focus on real-time operations.

Benefits

• Competitive base pay with discretionary quarterly bonus incentives.
• Competitive benefits packages including medical, dental, life, and vision, along with 401k match
• Employee coaching and counseling services at no cost to employee, spouse, and children
• Tuition reimbursement for continuing education related to your individual growth goals
• Community engagement and volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed