Dispatcher - Home Services
About The Position
Join an Award-Winning Team At Peaden Air Conditioning, Plumbing & Electrical , we're committed to delivering 5-star service by building a team of exceptional people. Peaden has proudly served the Florida Panhandle for decades and has been recognized as a Best Place to Work and a Best of Bay winner. Our continued success is built on hiring great people, investing in training, and creating long-term careers-not just jobs. If you're an organized problem-solver who enjoys working in a fast-paced environment and making a direct impact on customer satisfaction, we'd love to have you join our team. The Opportunity As a Service Dispatcher , you'll play a critical role in our daily operations by coordinating service calls and matching the right technician to the right job at the right time. This position requires excellent communication, sound decision-making, and the ability to balance changing priorities while delivering an outstanding experience for both customers and technicians.
Requirements
- Previous dispatching experience preferred, ideally within the HVAC, plumbing, electrical, or home services industry.
- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Ability to prioritize changing workloads in a fast-paced environment.
- High attention to detail.
- Strong problem-solving and decision-making skills.
- Professional phone and computer skills.
- Team-oriented with a positive attitude and willingness to learn.
Nice To Haves
- Experience with ServiceTitan or similar dispatch software is a plus.
Responsibilities
- Evaluate incoming service calls and prioritize work based on urgency.
- Dispatch the appropriate technician for each service call.
- Communicate accurate job information to field technicians.
- Monitor technician progress and adjust schedules throughout the day.
- Keep customers informed with timely updates regarding technician arrival and job status.
- Record, document, and manage service calls accurately.
- Assist in training and mentoring new dispatch team members.
- Work closely with Customer Service Representatives, technicians, and leadership to maximize efficiency.
- Participate in ongoing training and professional development.
- Support continuous improvement of dispatch operations and customer experience.
Benefits
- Competitive pay.
- Weekly pay.
- Medical, Dental & Vision Insurance.
- Company-paid Life Insurance.
- Company-paid Long-Term Disability Insurance.
- 401(k) with Company Match.
- Paid Time Off beginning your first day.
- Paid Holidays.
- Paid Parental Leave.
- Ongoing professional development and leadership training.
- Opportunities for career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
