Dispatcher -Tribal Police

Confederated Tribes and Bands of the Yakama Nation•Toppenish, WA

About The Position

The Dispatcher works for the Tribal Police Department of Public Safety in a dispatch center that operates 24 hours a day, 365 days a year. The role involves efficiently multitasking across several technologies to answer emergency 911 and business calls, enter and update calls for service and self-initiated activity in a Computer Aided Dispatch (CAD) system, and transmit and receive radio communications with field personnel. Dispatchers are subject to rotating shifts, including evenings, weekends, and holidays. The work is emergency in nature and emotionally stressful, and dispatchers serve as a critical lifeline for officers in the field and as the first point of contact for members of the public reporting emergencies requiring law enforcement response. The Dispatcher answers calls, gathers and verifies information, determines response priorities, dispatches patrol units, monitors personnel locations and status on the Yakama Reservation, and makes entries and inquiries in state and national crime information systems. The role also includes greeting and screening visitors and callers, maintaining accurate records, using maps to verify service areas and addresses or provide directions, and complying with Yakama Nation rules and regulations. The position requires a high school diploma or equivalent, two years of office support experience, six months of radio communications and dispatch experience, and the ability to meet required training, certification, background, physical fitness, and conduct requirements. A valid Washington State driver's license, current basic first aid/CPR card, and minimum typing speed of 35 words per minute are required. Enrolled Yakama applicants receive preference, though all qualified applicants are encouraged to apply.

Requirements

High school diploma or equivalent.
Two years of office support experience.
Six months of radio communications and dispatch experience.
Must be at least 18 years old.
Pass a pre-employment drug test and background investigation and be properly adjudicated in accordance with 25 CFR.
Must have no felony convictions.
Complete mandatory Basic Telecommunications Officer Training Program Certification through the Indian Police Academy within six months of hire.
Complete mandatory Level II ACCESS certification within six months of hire and recertify every two years.
Possess and maintain a current basic first aid/CPR card.
Possess a valid Washington State driver's license.
Minimum keyboarding/typing speed of 35 words per minute.
Take an annual physical that certifies 100% physical fitness.
Be reliable and provide an attendance reference upon request.
Wear a departmental uniform and sign and understand the code of conduct and sanctions for misconduct.
Knowledge of Tribal and Federal criminal laws and basic knowledge of the Revised Yakama Code.
Proficiently use computers, software, and computer programs.
Proficiently use two-way radios, multi-line telephones, fax machines, copiers, scanners, security video cameras, and fire alarm systems.
Communicate effectively with and assist upset, confused, or distressed people.
Successfully complete scheduled and mandatory position-related training.
Adhere to high standards of personal conduct on and off the job.
React accurately to emergencies and handle stress.
Maintain strict confidentiality of program and client information.
Communicate effectively orally and in writing.
Establish and maintain effective working relationships.
Work independently and productively with minimal supervision.
Be reliable, dependable, and trustworthy.
Sit for prolonged periods.
Understand the position's working conditions and consider their impact on personal and family life.

Nice To Haves

Enrolled Yakama applicants receive preference; all qualified applicants are encouraged to apply.

Responsibilities

Answer incoming multi-line calls concerning complaints, crimes, and emergencies.
Enter call information, dispatch patrol units, and record visitors and messages using the CAD system.
Remain current on the location and status of law enforcement personnel within the Yakama Reservation.
Determine response requirements and priorities, and dispatch patrol units according to established procedures.
Question callers to determine location and the nature of emergencies; obtain and verify names, addresses, and other information.
Transmit and receive information using two-way radios, multi-line telephones, computer terminals, and other telecommunications devices while maintaining FCC compliance.
Make inquiries and entries in the Washington State and National Crime Information Centers, maintaining Level II operator certification.
Greet and screen visitors and callers.
Maintain detailed and accurate records and information.
Handle multiple requests accurately and promptly.
Use maps to verify dispatch service areas and addresses and provide directions.
Perform duties in accordance with the Public Safety organizational chart, chain of command, and Yakama Nation rules and regulations.