Dispatcher/Service Admin
About The Position
The Dispatcher plays a key role in coordinating the daily schedules and routing of Service Technicians to support efficient field operations and exceptional customer service. This position is also responsible for receiving incoming service and repair calls, gathering customer information, and ensuring requests are properly scheduled and dispatched in a timely manner. Qualified candidates should have previous dispatching experience in the commercial plumbing, electrical, or HVAC industries, along with strong communication, organizational, and multitasking skills. The ideal candidate thrives in a fast-paced environment while effectively managing multiple priorities.
Requirements
- Previous dispatching experience in the commercial plumbing, electrical, or HVAC industries
- Strong communication skills
- Organizational skills
- Multitasking skills
- Positive attitude
- Ability to multitask
- Professional phone demeanor
- Excellent verbal communication
- Professional appearance
- Demonstrate the ability to follow operational procedures
- Strong customer service orientation
- Effective organizational and communication skills
- Excellent written communication
- An ability to function well as part of a team
- Diligent attention to detail
- Ability to type 50+WPM
- Ability to learn new software
- MS Word, MS Excel
Nice To Haves
- Broad understanding of smartphone technology for digital communication and documentation
Responsibilities
- Coordinating the daily schedules and routing of Service Technicians
- Receiving incoming service and repair calls
- Gathering customer information
- Ensuring requests are properly scheduled and dispatched in a timely manner
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
