Dispatcher-Language Services

Spartanburg Regional Healthcare System•Spartanburg, SC

33d

About The Position

The Language Services Dispatcher maintains effective day-to-day operations for processing the 6TALK interpreter request line. The position schedules Medical Interpreters at requested patient locations within SRHS and coordinates with contract agencies to provide backup when department interpreters are unavailable. Duties include managing monthly interpreter schedules and adjusting them to meet the needs of Medical Interpreters. The position reports to the department manager and requires knowledge of developmental behaviors and safety issues related to the department.

Requirements

High school graduate.
Two to three years of experience in a similar dispatching position.
Strong verbal and written communication, interpersonal, and customer relations skills.
Ability to manage conflicts and timeline pressures.
Knowledge of developmental behaviors and safety issues related to the department.

Nice To Haves

College courses or an associate degree in Healthcare or Business.

Responsibilities

Manage and organize multiple monthly schedules in a fast-paced, productive work environment.
Work collaboratively with the Administrative Assistant and Medical Interpreters.
Build effective relationships with SRHS departments to provide timely Medical Interpreter services.
Interact professionally with departments to arrange and schedule interpreter requests and resolve inconsistencies in information about non-English-speaking, hard-of-hearing, or deaf patients.
Oversee day-to-day scheduling and report problems to the Administrative Assistant and Manager.
Use Midas interpreter reports and Epic Cadence to schedule interpreter appointments.
Ensure Medical Interpreters follow department Standard Operating Procedures, including requirements concerning appointment times and conduct.
Take calls from the 6TALK line to provide emergency requests for limited English proficiency patients.
Coordinate with contract agencies for backup interpreter coverage when department interpreters are unavailable.
Adjust monthly schedules to meet Medical Interpreters’ needs.