Dispatcher/ Internal Service Advisor- OpenRoad Honda Burnaby

OpenRoad Auto Group • Burnaby, BC

1d • CA$50,000 - CA$60,000 • Onsite

About The Position

OpenRoad Honda Burnaby is seeking a full-time Dispatcher/Internal Service Advisor for their Service Department. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country, with a forward-thinking culture and a vision to be the national automotive leader in customer experience. They are looking for team players who are excited to learn, work hard, and take ownership of their role. This is an opportunity to accelerate your career within an organization with unlimited possibilities.

Requirements

• Ability to maintain records and prepare reports using a computerized equipment maintenance system.
• Ability to work cooperatively with all levels of the organization.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to operate assigned equipment.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• A valid British Columbia driver’s license, with a clean driving record.
• Able to work in a fast paced environment.
• Basic technical knowledge of vehicles to determine proper job allocation.
• Ability to work effectively against deadlines.

Nice To Haves

• Previous Reynolds and Reynolds experience preferred.

Responsibilities

• Champion OpenRoad’s Climate Goals.
• Dispatch work to the service technicians in order to maximize shop production and efficiency.
• Coordinate the work flow through the detail department.
• Open, dispatch, and invoice new car PDI work orders.
• Assist Service Advisors with invoicing.
• Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders.
• Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad’s philosophies, policies and procedures.
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• Perform other duties as assigned by management.

Benefits

• Discounted Vehicle Purchasing Program
• Boot Allowance
• Computer Rebate Program
• Employee Referral Program
• Employer RRSP Matching
• Internal and external, training & development opportunities for skill-development and growth
• Comprehensive extended health and dental plan, tailored around Associate wellness
• Recognition and Engagement Events!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed