Temporary – Dispatcher II (TPW Enforcement Services)

City of Austin•Austin, TX

12d•Onsite

About The Position

Under general supervision, the Dispatcher II performs dispatch services, enters work orders, manages security systems and closed-circuit television (CCTV), monitors life-safety systems, and coordinates emergency response. The position supports the Parking Enterprise Division by deploying assets to assigned areas of the City to enforce parking and ground transportation regulations, laws, and ordinances. It also serves as a City ambassador by assisting the public and visitors and reporting damage or vandalism in the public right-of-way. The role is based at 1111 Rio Grande St., Austin, Texas 78701. The stated schedule is Saturday and Sunday, 10:00 a.m.–8:30 p.m., and Monday and Tuesday, 1:30 p.m.–12:00 a.m.; hours may vary based on departmental needs and initiatives. The position is considered essential and may require working at a designated work site during declared extraordinary situations or emergency conditions. A background check and skills assessment may be required. A cover letter and resume are required for application consideration.

Requirements

High school graduation or equivalent.
Two years of related call-taking or dispatching experience, or experience operating a two-way or multi-channel radio.
Knowledge of basic radio codes and dispatch-console operations, dispatching customer services, office procedures, Austin/Travis County streets and highways, City practices and procedures, and safety practices and procedures.
Oral and written communication, planning and organizing, computer and related software, multitasking, and prioritization skills.
Ability to respond quickly and calmly in emergencies; use two-way radios; work through frequent interruptions and changing priorities; and maintain good working relationships with City employees and the public.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Experience dispatching personnel, including decision-making.
Experience coordinating personnel through clear and concise communication.
Experience using two-way radios and understanding radio etiquette.
Experience preparing written customer responses and entering statistics into SharePoint.
Experience with the City of Austin’s CSR system.

Responsibilities

Schedule and dispatch workers, work crews, equipment, and service vehicles to locations based on calls from field personnel.
Schedule and loan pool vehicles to authorized employees.
Initiate, enter, and update calls for service in the Computer Aided Dispatch/Computer System Emergency Notification System during emergency and non-emergency situations.
Operate and monitor fire alarm systems for department and external buildings.
Monitor security and emergency equipment and systems and CCTV monitors, and report security breaches to appropriate personnel.
Operate and monitor multi-channel radio, audio/video, multi-agency, and multi-jurisdictional alpha paging systems.
Maintain files and records of customer requests, services performed, charges, expenses, inventory, and other dispatch information.
Communicate with customers and personnel to address questions, problems, and service or equipment requests.
Enter and dispatch work-order service requests.
Relay technical assistance, work orders, messages, and information to and from work crews, supervisors, and field inspectors using telephones and two-way radios.
Prepare daily work-log information for reports.
Determine supply needs and place orders.
Coordinate emergency response, including evacuation processes.
Deploy assets to assigned City areas for enforcement of parking and ground transportation regulations, laws, and ordinances.
Assist members of the public and visitors, and report damage or vandalism in the public right-of-way.