Dispatcher II

Builders FirstSource•West Chester Township, OH

18d

About The Position

The Dispatcher II assigns motor vehicles and drivers for the conveyance of building materials. The role coordinates vehicle and driver assignments, order picking, delivery routes, and communication with drivers and customers. It also tracks vehicle activity and expenses and investigates overdue vehicles or delivery issues. This position has no supervisory responsibilities.

Requirements

High school diploma or GED and two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret general technical procedures or governmental regulations.
Ability to write basic business correspondence.
Ability to present information effectively and respond to questions from employees, customers, and management.
Ability to perform arithmetic using whole numbers, common fractions, and decimals.
Ability to follow written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.

Responsibilities

Compile a list of available vehicles.
Assign vehicles based on trip length and purpose, freight or passenger requirements, and user preference.
Assign orders to lift operators to be pulled from inventory.
Issue keys, record sheets, and credentials to drivers.
Record departure time, destination, cargo, and expected return time.
Investigate overdue vehicles.
Direct driver activities by two-way radio.
Confer with customers to expedite or locate missing, misrouted, delayed, or damaged merchandise.
Maintain records of mileage, fuel used, repairs, and other expenses.
Establish service or delivery routes.
Assign helpers to drivers.
Perform other duties.