Dispatcher I

Lewis Energy Group•Encinal, TX

About The Position

The Dispatcher coordinates personnel and equipment to support efficient communication, delivery, and pickup of resources. The role requires calculation, coordination, and communication skills, and the ability to allocate resources effectively to support safe and successful dispatch operations. The Dispatcher is expected to arrive on time when scheduled. Using dispatch software, the Dispatcher creates, submits, and processes work and job orders with accurate customer-provided information; transfers complete job details from queues into specified templates for internal and external personnel; and monitors battery tank water levels. The Dispatcher uses available resources to create, schedule, communicate, assign, monitor, review, and dispatch resources needed to complete work. The position coordinates with internal and external personnel, LEG team members, internal departments, and external companies; allocates resources based on location, urgency, and availability; and maintains records and tracks dispatched resources to confirm they reach destinations as scheduled. The Dispatcher supports personnel safety by confirming that personnel are professionally trained in equipment use and follow safety protocols. The role also helps secure all LEG locations and ensure that only assigned dispatched resources arrive there. The Dispatcher reports dispatch-related incidents or issues through the chain of command and provides accurate, detailed reports to superiors as needed. This position has no supervisory responsibilities.

Requirements

High school diploma or GED; no minimum experience is required.
Ability to read a limited number of two- and three-syllable words and recognize similarities and differences between words and number series; ability to print and speak simple sentences.
Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s, including using American money and units of weight, volume, and distance.
Ability to follow simple one- or two-step instructions using common-sense understanding and deal with standardized situations with occasional or no variables.
Basic knowledge of Microsoft Office, including Microsoft Excel and Microsoft Outlook, and ability to learn new software systems.
Valid driver license.
Strong interpersonal, time-management, and communication skills; strong attention to detail; ability to work in teams and under pressure.
Ability to type at least 45 words per minute.

Nice To Haves

Bilingual ability in English and Spanish.

Responsibilities

Create, submit, and process work and job orders in dispatch software using accurate information provided by customers.
Transmit complete and accurate job information from queues into specified templates for internal and external personnel.
Monitor battery tank water levels and use available resources to create, schedule, communicate, assign, monitor, review, and dispatch resources required to complete work.
Coordinate with internal and external personnel, LEG team members, internal departments, and external companies to ensure effective and efficient deployment of resources.
Allocate resources based on the situation, including location, urgency, and resource availability.
Maintain records of dispatches, including locations, times, and dispatched resources.
Monitor and track dispatched resources to ensure they reach their destinations as scheduled.
Support personnel safety by confirming professional equipment-use training and adherence to safety protocols.
Ensure LEG locations are secured and that only assigned dispatched resources arrive at those locations.
Report dispatch-related incidents and issues to higher-ups in the chain of command and provide accurate, detailed reports to superiors as needed.
Arrive on time when scheduled.