Dispatcher I Day Shift
About The Position
As a 911 Dispatcher, you are a critical first link in the emergency response chain and a lifeline for citizens in distress and responders in the field. You transform high-pressure calls into actionable information by providing life-preserving instructions and managing communications systems to support emergency response and protect the safety of Laurens County. The role answers emergency and administrative calls, assesses situations, provides instructions or de-escalation guidance, coordinates law enforcement resources, tracks on-duty units, and processes sensitive records through NCIC systems. It also requires accurate legal documentation and confidentiality.
Requirements
- High school diploma or GED equivalent.
- Ability to type at least 30 words per minute.
- Ability to remain calm, multitask, and prioritize effectively in high-stress, high-volume environments involving life-threatening situations.
- Working knowledge of Laurens County roads, neighborhoods, and major landmarks.
- Proficiency with multi-line phone systems, radio computers, CAD software, and Microsoft Office products.
- Ability to pass certification exams for NCIC Full Function Operator, Emergency Medical Dispatch (EMD), and Public Safety Telecommunicator.
- Completion of Class 4 Certification with the SC Criminal Justice Academy.
- Valid South Carolina driver’s license.
Nice To Haves
- Prior experience in public safety, call centers, or customer service.
Responsibilities
- Answer 9-1-1 and administrative lines and assess critical situations.
- Provide life-preserving instructions or de-escalation guidance until responders arrive on scene.
- Determine call priority and dispatch appropriate law enforcement units.
- Track the real-time status of on-duty units using computer-aided dispatch (CAD) systems.
- Operate National Crime Information Center (NCIC) terminals to process sensitive records, including missing persons and stolen property.
- Maintain strict legal documentation and confidentiality.
Benefits
- SC PEBA State Health Plans.
- Dental coverage with Basic and Plus options.
- Vision coverage with Full Vision options.
- Pension options with SCRS or PORS enrollment.
- Employer-paid basic life insurance.
- Short- and long-term disability options.
- 13 paid holidays.
- Annual leave (vacation).
- Sick leave accrued monthly.
- HSA and FSA accounts for medical or dependent care tax savings.
- Supplemental plan options for cancer, accident, and critical illness.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
