Dispatcher I

AIT Worldwide Logistics, Inc.•Doral, FL

23h

About The Position

AIT Worldwide Logistics is seeking a Dispatcher I to oversee and document the pickup and delivery of local shipments. The role coordinates and communicates shipment information between drivers and delivery agents, and involves routing local freight, dispatching drivers, performing dock checks, tracking shipments, and working with dock staff to keep freight moving. The start time may be flexible, and extra weekend hours may be available when applicable.

Requirements

High school diploma or GED equivalency.
Strong problem-solving and multitasking skills, including the ability to develop new ideas and innovative solutions.
High attention to detail and organization.
Strong geographic and mapping skills, with the ability to build routes.
Strong interpersonal and communication skills with customers, drivers, and coworkers.
Team-oriented and respectful toward teammates.
Strong work ethic and appreciation for ownership, independence, accountability, and autonomy.
Growth mindset, passion for improving one's work and the company, and openness to change.
Customer-service focus and ability to build relationships with internal and external customers.

Nice To Haves

Associate degree or equivalent.
0–3 years of freight forwarding industry experience and/or customer service or operations industry experience.
Proficiency in Microsoft Office.
Previous experience working with AS400.

Responsibilities

Route local freight, dispatch drivers, perform dock checks, track shipments, and coordinate with dock staff to ensure freight movement.
Enter shipment milestone data promptly into MyAIT and the AS400 tracking system, including pickup, delivery, and proof-of-delivery information.
Provide customer service by identifying and meeting customer needs, answering and making inquiry calls, and addressing customer concerns and complaints.
Plan and assign driver loads based on local mapping and appointments.
Identify and coordinate prioritization of rushed, urgent, and last-minute shipments.
Perform other duties and responsibilities as business demands require.

Benefits

Bonus eligibility based on achievement of business and/or individual performance metrics, depending on position.
Medical insurance.
Prescription coverage.
Health Savings Account.
Flexible Spending Accounts.
Dental insurance.
Vision insurance.
Life insurance.
AD&D coverage.
Disability coverage.
Supplemental health coverage.
Employee Support.
Paid parental leave.
Pet insurance.
401(k).
Tuition reimbursement.
Up to 10 to 20 vacation days depending on tenure.
2 personal days.
1 floating holiday.
5 sick days.
5 volunteer hours.
6 company holidays annually, plus Veterans Day for veterans.