Part-Time Dispatcher - Driver Support Coordinator

WholesomeCo Cannabis • Bountiful, UT

11d

About The Position

The Part-Time Dispatcher - Driver Support Coordinator coordinates the logistics of deliveries to WholesomeCo patients. The role involves scheduling and routing deliveries, assembling orders, facilitating payment processing, and preparing transportation manifests and other required records. The dispatcher answers calls from patients and courier drivers, monitors routing software, and serves as the drivers’ point of contact when they need help on their routes.

The dispatcher ensures rostered drivers have routes assigned to the correct delivery areas and supports timely, safe route completion by making route changes and assignments in routing software. The role also includes light scheduling, learning driver availability and scheduling tools, and making approved scheduling changes. Training is provided. The position requires maintaining knowledge of company products and current state laws governing medical cannabis and delivery regulations.

Requirements

• Superior written and verbal communication skills.
• Strong computer skills, including experience with Microsoft Office and comfort working with new software and applications.
• Experience working with smartphone applications.
• A teamwork mentality and ability to build trustworthy, supportive working relationships.
• Strong logical thinking, analytical, and problem-solving skills.
• Flexibility and ability to adjust to a fast-paced, constantly changing start-up environment.
• Reliability and dependability.
• Flexible availability to work mornings, evenings, and weekends.
• Ability to sit or stand for long periods, crouch, bend, and carry up to 10 pounds.
• Ability to verbally communicate and hear audio.
• A working phone with an internet connection.
• Must pass a pre-employment/post-offer background check.
• Must be at least 21 years of age.

Nice To Haves

• At least 1 year of dispatch and/or logistics experience.
• At least 2 years of customer service experience.
• Experience in the transportation or dispatch industry.

Responsibilities

• Coordinate, route, and schedule deliveries; assemble orders; and facilitate payment processing.
• Create transportation manifests and other required records for patient deliveries.
• Answer calls concerning dispatch orders or courier drivers who need assistance, maintaining a cheerful and positive attitude.
• Maintain ongoing knowledge of company products and current state laws regarding medical cannabis and delivery regulations.
• Monitor routing software and communicate effectively with drivers throughout the day.
• Serve as the point of contact for drivers needing assistance while on delivery routes.
• Ensure all rostered drivers have routes assigned in the system and to the correct delivery areas for timely and safe completion.
• Make route changes and assignments in routing software using sound judgment.
• Learn and use scheduling tools, understand scheduling and driver availability, and make approved changes as needed.
• Perform other duties as requested.

Benefits

• Paid time off: 2 weeks accrued annually during the first two years, 3 weeks accrued annually after two years of continuous employment, and 4 weeks accrued annually after five years of continuous employment.
• Seven paid holidays per year.
• 30-minute paid lunches on working days over 5 hours.
• Employee Assistance Program (EAP).
• 401(k) with a 100% employer match up to 3% and a 50% match for the following 2%.
• Employer-paid $25,000 basic life coverage.
• For active medical cannabis patient employees: 35% off WholesomeCo products and 15% off third-party products.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed