Dispatcher & Customer Service Representative

Mister Sparky•Colorado Springs, CO

15h•Hybrid

About The Position

As Dispatcher, you will play a crucial role in ensuring smooth operations and excellent customer service. Your primary responsibilities will include handling customer inquiries, scheduling service calls, and dispatching our team of skilled electricians. Join the Mister Sparky Team! We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate. We want YOU to have time for the most important things in your life. Our scheduling is flexible. We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today! So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you! Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.

Requirements

High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
Proven experience in dispatching roles, minimum 2 years.
Must have experience in scheduling and dispatching with Service Titan.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Dispatching: 2 years (Required)

Nice To Haves

Familiarity with the electrical services or home services industry is an advantage.
High school or equivalent (Preferred)

Responsibilities

Answer incoming customer calls, emails, online forms, and inquiries from third-party apps promptly and courteously.
Provide accurate information about our services, pricing, and scheduling.
Schedule service appointments and manage the dispatch of electricians efficiently.
Coordinate with the service team to ensure timely and effective service delivery.
Handle customer complaints and issues, providing appropriate solutions and follow-up to ensure customer satisfaction.
Maintain accurate records of customer interactions, service schedules, and other essential data.
Collaborate with the management team to optimize service routes and schedules.
Assist in various administrative tasks as needed, including managing inventory.