Customer Service Representative/Dispatcher

PAC Plumbing, Heating, & A/C•New York, NY

3d•$18 - $20•Onsite

About The Position

Customer Service Technician/Dispatcher Are you looking for a rewarding career with one of the best local companies in the plumbing and HVAC industry? You’re in the right place! At PAC Plumbing, Heating, & A/C, we treat our employees like family. Join the PAC Plumbing, Heating & A/C Family… Come Grow with Us! PAC is looking for an organized, efficient Customer Service Representative/Dispatcher with an eye for detail and a high level of accuracy. We need a positive team member who will go above and beyond for our customers and our staff, and who has a perpetually friendly, can-do attitude to join our growing team!

Requirements

Develop a proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communication.
Ability to build trust, diffuse conflict and hold others accountable.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor, with a sense of urgency, who also loves to win as a team.
A High School Diploma/GED is required

Nice To Haves

HVAC experience a plus, but not required

Responsibilities

Answer all incoming calls, as the initial point of contact
Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
Conduct service-related, follow-up calls to check in on past customers and assess their current needs.
Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
Relay accurate information to technicians, ensuring proficient, quality customer experiences.
Manage the whereabouts and needs of every technician in the field.
Record the results of each service call and create report summaries for senior management.
Be professional and establish customer rapport, encouraging repeat business.
Respond to customer requests, resolving issues, and promoting the brand.
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
Update customers throughout the day on the technician’s progress.