Dispatcher & Customer Service Representative

Mister Sparky of Colorado Springs, CO • Manitou Springs, CO

9h • $18 - $25 • Hybrid

About The Position

As Dispatcher, you will play a crucial role in ensuring smooth operations and excellent customer service. Your primary responsibilities will include handling customer inquiries, scheduling service calls, and dispatching our team of skilled electricians.

Requirements

• High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
• Proven experience in dispatching roles, minimum 2 years.
• Must have experience in scheduling and dispatching with Service Titan.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.

Nice To Haves

• Familiarity with the electrical services or home services industry is an advantage.
• High school or equivalent (Preferred)

Responsibilities

• Answer incoming customer calls, emails, online forms, and inquiries from third-party apps promptly and courteously.
• Provide accurate information about our services, pricing, and scheduling.
• Schedule service appointments and manage the dispatch of electricians efficiently.
• Coordinate with the service team to ensure timely and effective service delivery.
• Handle customer complaints and issues, providing appropriate solutions and follow-up to ensure customer satisfaction.
• Maintain accurate records of customer interactions, service schedules, and other essential data.
• Collaborate with the management team to optimize service routes and schedules.
• Assist in various administrative tasks as needed, including managing inventory.

Benefits

• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• 401(k)
• Employee assistance program
• Professional development assistance
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED