Dispatcher/Customer Service Rep (Clerk 2, Local Government) - Wayne County Area Agency on Aging
About The Position
Located in scenic Honesdale, PA - Wayne County Area Agency on Aging Transportation Department is seeking qualified applicants interested in expanding their administrative skills in a professional public service environment. This position offers a challenging and rewarding opportunity supporting services that enhance the lives of individuals in the community. Wayne County offers a comprehensive benefits package. DESCRIPTION OF WORK You will be one of the first individuals that community members will interact with and provide a positive impact on behalf of Wayne County’s Transportation Services for our Area Agency on Aging. This position performs a wide range of front desk and clerical duties to support drivers, supervisors, and caseworkers as well as community members who are consumers our services. In this Clerk 2 position serving as a Dispatcher/Customer Service Rep, you will perform the following duties: Trip Coordination: Take travel reservations from existing consumers; direct and communicate with drivers to ensure safe, reliable, and timely transportation Customer Intake: Help new consumers complete forms to apply for transportation services Data Verification: Check and ensure the accuracy of customer data, addresses, trip mileage, and reimbursement amounts and totals Front Desk Communication: Greet walk-ins, answer phones, take messages, and provide accurate general information, reliable and courteous customer service Clerical Work: Perform data entry, scan documents, and process mail; help maintain filing systems and ensure records are updated Agency Staff Support: Meet deadlines in a timely manner and maintain smooth paperwork flow for case management staff
Requirements
- Minimum Experience and Training Requirements: Six months as a Clerk 1 and educational development to the level of the eighth grade; or Completion of a high school business curriculum; or Any equivalent experience and/or training which provided the required knowledges and abilities.
- You must meet the PA residency requirement.
- You must be able to perform essential job functions.
- You must pass a background investigation.
- A conditional offer of employment will require a drug screening.
- This position falls under the provisions of the Child Protective Services Law. Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
Responsibilities
- Take travel reservations from existing consumers; direct and communicate with drivers to ensure safe, reliable, and timely transportation
- Help new consumers complete forms to apply for transportation services
- Check and ensure the accuracy of customer data, addresses, trip mileage, and reimbursement amounts and totals
- Greet walk-ins, answer phones, take messages, and provide accurate general information, reliable and courteous customer service
- Perform data entry, scan documents, and process mail; help maintain filing systems and ensure records are updated
- Meet deadlines in a timely manner and maintain smooth paperwork flow for case management staff
Benefits
- comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
