Dispatcher and Supervisor I

Pace•Waukegan, IL

22d•$65,418 - $80,370•Onsite

About The Position

Under the direction of the Superintendent of Transportation, Division Manager, or designee, the Dispatcher and Supervisor performs road supervisor and/or dispatcher duties. Supervision covers field operations, including investigating accidents and passenger incidents, assisting with vehicle breakdowns, monitoring Bus Operator performance, supervising fixed-route service and special events, and conducting security checks at transit centers and park-n-rides. Dispatch responsibilities include supervising and coordinating bus routes and Bus Operators through IBS; maintaining the daily work assignment board; operating and monitoring the radio and IBS and responding to calls; coordinating detours and notifying appropriate authorities about emergencies and breakdowns or at a Bus Operator’s request; operating a bus when required; maintaining dispatch paperwork; answering telephone calls and responding to inquiries; and performing other assigned or required duties. Duties may be required at any time, day or night, any day of the week. This is a safety-sensitive position subject to random drug and alcohol testing. The role is based in an office setting and is not eligible for a hybrid schedule or remote work. Business needs may require operating a bus in all weather conditions and exposure to inclement weather.

Requirements

Must be at least 21 years of age.
Must have at least a high school diploma or equivalency.
Must have at least 3 years of transportation experience with a good work record, including attendance history.
Must have or be able to obtain within 90 days of hire a valid Class B Commercial Driver’s License with air brake and passenger endorsements.
Must have or obtain within 90 days of hire a DOT card.
Must know the service area, particularly routes originating from this facility.
Must demonstrate intermediate proficiency with Microsoft Office applications, including Outlook, Excel, and PowerPoint.
Must have excellent interpersonal skills and good written and verbal communication skills.
Must maintain professional composure in difficult situations and make quick, accurate decisions.
Must handle confidential and/or sensitive information professionally.

Nice To Haves

Supervisory experience is preferred.

Responsibilities

Investigate accidents and passenger incidents and assist with vehicle breakdowns.
Monitor Bus Operator performance to help ensure fixed-route service is provided and operators comply with Pace standards.
Provide field supervision of Pace fixed-route service, special events, and other activities.
Perform security checks at transit centers and park-n-rides.
Supervise and coordinate bus routes and Bus Operators using IBS.
Maintain the daily work assignment board.
Operate and monitor the radio and IBS and respond to calls.
Coordinate detours and notify appropriate authorities in emergencies, breakdowns, or upon a Bus Operator’s request.
Operate a bus when required.
Generate and maintain dispatch paperwork.
Answer telephone calls and respond to inquiries.
Perform other duties as assigned or required.