Dispatcher and Supervisor I (2)

Pace Suburban Bus•Evanston, IL

21d•Onsite

About The Position

Under the direction of the Superintendent of Transportation, Division Manager, or designee, the Dispatcher and Supervisor performs road supervisor and/or dispatcher duties. Supervision encompasses field operations, including investigating accidents and passenger incidents, assisting with vehicle breakdowns, monitoring Bus Operator performance to ensure fixed-route service and compliance with Pace standards, supervising fixed-route service and special events, and conducting security checks at transit centers and park-and-rides. Dispatch functions include supervising and coordinating bus routes and Bus Operators through IBS; maintaining the daily work assignment board; operating and monitoring the radio and IBS and responding to calls; coordinating detours and notifying appropriate authorities during emergencies, breakdowns, or at a Bus Operator’s request; operating a bus when required; generating and maintaining dispatch paperwork; and answering telephone calls and responding to inquiries. Other duties may be assigned or required. Duties may be required at any time of day or night, on any day of the week. This is a safety-sensitive position subject to random drug and alcohol testing. The position is based in an office setting with standard office equipment. Business needs may require operating a bus in all weather conditions and exposure to inclement weather. The role is not eligible for a hybrid schedule or remote work.

Requirements

Must be at least 21 years of age.
Must have at least a high school diploma or equivalency.
Must have at least 3 years of transportation experience and a good work record, including attendance history.
Must have or be able to obtain within 90 days of being hired a valid Class B Commercial Driver’s License with air brake and passenger endorsements.
Must have or obtain within 90 days of being hired a DOT card.
Must know the service area, particularly routes that originate from this facility.
Must demonstrate intermediate proficiency with Microsoft Office applications, including Outlook, Excel, and PowerPoint.
Must have excellent interpersonal skills and good written and verbal communication skills.
Must maintain professional composure in difficult situations and make quick, accurate decisions.
Must handle confidential and/or sensitive information professionally.
Must be able to sit for extended periods, type on a computer, and attend meetings.
Must be available for duties that may be required at any time of day or night, any day of the week.
Subject to random drug and alcohol testing.

Nice To Haves

Supervisory experience is preferred.

Responsibilities

Investigate accidents and passenger incidents and assist with vehicle breakdowns.
Monitor Bus Operator performance to ensure fixed-route service is provided in accordance with Pace standards.
Perform field supervision of Pace fixed-route service, special events, and other activities.
Conduct security checks at transit centers and park-and-rides.
Supervise and coordinate bus routes and Bus Operators through IBS.
Maintain the daily work assignment board.
Operate and monitor the radio and IBS and respond to calls.
Coordinate detours and notify appropriate authorities in emergencies, breakdowns, or when requested by a Bus Operator.
Operate a bus when required.
Generate and maintain dispatch paperwork.
Answer telephone calls and respond to inquiries.
Perform other duties as assigned or required.