Dispatcher and Supervisor I

Pace Suburban Bus•Waukegan, IL

21d•Onsite

About The Position

Under the direction of the Superintendent of Transportation, Division Manager, or designee, the Dispatcher and Supervisor performs road supervisor and/or dispatcher duties. The position supervises field operations, including investigating accidents and passenger incidents, assisting with vehicle breakdowns, monitoring Bus Operator performance, supervising fixed-route service and special events, and conducting security checks at transit centers and park-n-rides. Dispatch duties include supervising and coordinating bus routes and Bus Operators using IBS, maintaining the daily work assignment board, operating and monitoring radio and IBS systems, responding to calls, coordinating detours, notifying appropriate authorities about emergencies and breakdowns, and operating a bus when required. The role also generates and maintains dispatch paperwork, answers telephone calls, responds to inquiries, and performs other assigned or required duties. Duties may be required at any time of day or night, on any day of the week. This is a safety-sensitive position subject to random drug and alcohol testing. The position is based in an office setting and is not eligible for a hybrid or remote work schedule. Business needs may require operating a bus in all weather conditions and exposure to inclement weather. The salary grade is E2. The full salary range is $50,467–$110,273, with a midpoint of $80,370 and an anticipated starting range of $65,418–$80,370. Pace provides full pay ranges to help candidates consider long-term growth potential.

Requirements

Must be at least 21 years old.
High school diploma or equivalent required.
At least 3 years of transportation experience with a good work record, including attendance history.
Must have or be able to obtain within 90 days of hire a valid Class B Commercial Driver's License with air brake and passenger endorsements.
Must have or obtain a DOT card within 90 days of hire.
Knowledge of the service area, particularly routes originating from this facility.
Intermediate proficiency with Microsoft Office applications, including Outlook, Excel, and PowerPoint.
Excellent interpersonal skills and good written and verbal communication skills.
Ability to maintain professional composure in difficult situations and make quick, accurate decisions.
Ability to handle confidential and/or sensitive information professionally.
Ability to sit for extended periods, type on a computer, and attend meetings.
Ability to perform duties that may be required at any time of day or night, any day of the week.
Subject to random drug and alcohol testing as a safety-sensitive employee.

Nice To Haves

Supervisory experience is preferred.

Responsibilities

Perform road supervisor and/or dispatcher duties under the direction of the Superintendent of Transportation, Division Manager, or designee.
Investigate accidents and passenger incidents and assist with vehicle breakdowns.
Monitor Bus Operator performance to ensure fixed-route service is provided and operators meet Pace standards.
Supervise Pace fixed-route service, special events, and other field activities; perform security checks at transit centers and park-n-rides.
Supervise and coordinate bus routes and Bus Operators using IBS.
Maintain the daily work assignment board.
Operate and monitor the radio and IBS, and respond to calls.
Coordinate detours and notify appropriate authorities during emergencies and breakdowns or when requested by a Bus Operator.
Operate a bus when required.
Generate and maintain dispatch paperwork.
Answer telephone calls and respond to inquiries.
Perform other duties as assigned or required.