Dispatcher/Administrative Assistant

Pat’s Heating & Air Conditioning•Oconomowoc, WI

1d•Onsite

About The Position

Pat’s Heating & Air Conditioning is searching for a reliable and outgoing Administrative Professional to join their quickly growing team. The role involves evaluating customer calls and matching the right technician to every job, scheduling jobs, and preparing technicians for high-quality service. The ideal candidate will be well-organized, work with honesty and integrity, and enjoy a fast-paced team environment.

Requirements

Proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communication.
Ability to build trust, diffuse conflict and hold others accountable.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
High integrity with advanced social skills and ability to make solid connections.
Strong desire to be better at your job tomorrow than you are today.

Nice To Haves

Experience with Service Titan is a plus!

Responsibilities

Relay accurate information to technicians, ensuring proficient, quality customer experiences.
Manage the whereabouts and needs of every technician in the field.
Record the results of each service call and create report summaries for senior management.
Be professional and establish customer rapport, encouraging repeat business.
Respond to customer requests, resolving issues and promoting the brand.
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
Update customers throughout the day on the technician’s progress.
Work closely with the teams, you will help the team complete jobs on time and under budget, helping achieve the company’s financial goals.
Professionally answering the phone in a polite, friendly manner.
Schedule and dispatch jobs for the technicians and apprentices.
Make sure all equipment is ordered and ready for each job, adhering to the quality checklist.
Participate actively in all formal exercises and on-the-job training.
Assist in completing accurate and timely paperwork.
Other Administrative duties as the Company needs.