Dispatch Training Coordinator

Choctaw Nation of Oklahoma•Durant, IA

5d•Onsite

About The Position

The Dispatch Training Coordinator designs, implements, and manages comprehensive training and quality assurance programs for dispatch personnel. The role ensures dispatchers are properly trained, certified, and continuously supported in developing the skills and knowledge needed to perform effectively. The position reports to the Public Safety Dispatch Manager and is located in Durant. This regular, full-time role has a flexible schedule. Work shifts may vary, and availability is required for shifts from 7 a.m. to 3 p.m., 3 p.m. to 11 p.m., and 11 p.m. to 7 a.m. The pay rate is $27 per hour. Wage access is available as an option.

Requirements

An associate degree in criminal justice, public safety, communications, or a related field, or an equivalent combination of education and experience in lieu of a degree.
Must possess or obtain APCO PST1 Instructor Certification and CTO Instructor Certification within 12 months of hire.
Knowledge of emergency communications standards, including APCO and NENA.
Proficiency in Microsoft Office Suite and training-related software, including LMS platforms and Eventide.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Three years of experience in public safety dispatch.

Responsibilities

Develop and deliver comprehensive training for new and existing dispatch personnel, including onboarding, continuing education, and refresher courses.
Facilitate learning through classroom instruction, simulation exercises, on-the-job training, and scenario-based assessments.
Create and maintain training materials, including standard operating procedures, training manuals, lesson plans, and evaluation tools.
Track and assess trainee performance through Daily Observation Reports, provide timely feedback, and identify areas for additional coaching.
Collaborate with dispatch supervisors and management to evaluate team performance, identify skill gaps, and align training with operational needs.
Ensure compliance with APCO, NENA, and internal standards.
Maintain organized documentation of training activities, including individual training records, attendance logs, certification tracking, and audit-ready files.
Conduct ongoing quality assurance reviews using Eventide and recommend improvements to training programs and dispatch operations based on review outcomes.
Perform other responsibilities as assigned.