Dispatch Training Coordinator

Choctaw Nation of Oklahoma•Durant, OK

About The Position

The Dispatch Training Coordinator designs, implements, and manages training and quality assurance programs for dispatch personnel. The role supports dispatchers in becoming properly trained and certified and in continuously developing the skills and knowledge needed to perform their duties effectively. The coordinator develops and delivers onboarding, continuing education, and refresher training; creates and maintains training materials; assesses trainee performance; and works with dispatch supervisors and management to align training with operational needs. The position also maintains training documentation, ensures compliance with APCO, NENA, and internal standards, and conducts quality assurance reviews using Eventide. The role reports to the Public Safety Dispatch Manager and is located in Durant. The schedule is regular, full-time, and flexible, with availability required for varying shifts of 7 a.m.–3 p.m., 3 p.m.–11 p.m., or 11 p.m.–7 a.m. Pay is $27 per hour. Wage access is an option.

Requirements

Associate degree in criminal justice, public safety, communications, or a related field, or an equivalent combination of education and experience in lieu of a degree.
Must possess or obtain APCO PST1 Instructor Certification and CTO Instructor Certification within 12 months of hire.
Knowledge of emergency communications standards, including APCO and NENA.
Proficiency in Microsoft Office Suite and training-related software, including LMS platforms and Eventide.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Three years of experience in public safety dispatch.

Responsibilities

Develop and deliver onboarding, continuing education, and refresher training programs for new and existing dispatch personnel.
Facilitate learning through classroom instruction, simulation exercises, on-the-job training, and scenario-based assessments.
Create and maintain standard operating procedures, training manuals, lesson plans, and evaluation tools.
Track and assess trainee performance using Daily Observation Reports, provide timely feedback, and identify areas for additional coaching.
Collaborate with dispatch supervisors and management to evaluate team performance, identify skill gaps, and align training with operational needs.
Ensure compliance with APCO, NENA, and internal standards.
Maintain organized training documentation, including individual training records, attendance logs, certification tracking, and audit-ready files.
Conduct ongoing quality assurance reviews using Eventide and recommend improvements to training programs and dispatch operations based on review outcomes.
Perform other responsibilities as assigned.