Dispatch Supervisor - HRA 110

US Pack Services•Akron, OH

1d•Onsite

About The Position

The Dispatch Supervisor position serves as a working supervisor. In addition to performing the full range of functions assigned to Dispatchers - including communications, call taking, and dispatching functions. The Dispatch Supervisor also directs and supervises subordinate staff. This includes assigning and delegating work projects, scheduling employees to ensure proper staffing levels are maintained, performance management including work performance evaluation, coaching, mentoring and/or implementing corrective actions for performance and/or conduct issues. To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Computer aided dispatch (CAD) and automated phone system
Critical thinker with strong analytical skills.
Proactive and resourceful.
Ability to work in a fast-paced environment.
Independent judgment required to plan, prioritize and organize competing tasks or demands that may be deadline driven.
Excellent interpersonal skills necessary for driver and customer interactions.
Basic Microsoft Office Suite (Outlook, Excel, and Word) experience required.
Ability to effectively solve problems.
Ability to understand the Independent Contractor relationship.
Ability to operate effectively in a fast-paced environment individually or as part of a team.
Ability to work overtime as necessary.
Ability to lift up to 25 pounds on occasion.
At least three years of progressively responsible communications dispatching experience in a comparable dispatching operation. To be considered comparable, experience must show proficiency with the same equipment and programs, and same range of dispatch and call taking.
Experience, or other qualifications, that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff.
Minimum – High School diploma.

Nice To Haves

Six Sigma Green Belt Certification preferred.

Responsibilities

Effectively performs full range of supervisory duties.
Performs all key tasks and duties of the Dispatcher.
Supervises Dispatch personnel and plans work assignments to ensure that the organization’s service and production expectations are achieved.
Evaluates shift operations through personal observation of Dispatchers and recommends improvements or modifications to work practices and employee performance as appropriate.
Evaluates Dispatchers’ performance and conduct and provides feedback as appropriate in accordance with company policies.
Works proactively with staff to resolve performance and/or personnel issues.
Conducts employee evaluations, reviews and approves employee timesheets, and investigates and resolves complaints or problems.
Identifies issues and implements corrective actions including verbal counseling and verbal warnings; discusses need for further corrective action with Dispatch Manager and/or Human Resources as required.
Completes a variety of reports and correspondence relating to dispatch activities in a timely manner, such as service investigations, root cause analysis, and corrective action planning.
Ability to apply a high level of initiative, discretion, and judgment.
Must be able to work any assigned shift including day, night, or swing shifts including all days of the week including weekends and holidays.
Perform other duties as assigned.