Dispatch Supervisor - HRA 110

US Pack Services LLC • Akron, OH

6d • Onsite

About The Position

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.
At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!

Requirements

• Computer aided dispatch (CAD) and automated phone system
• Critical thinker with strong analytical skills.
• Proactive and resourceful. Ability to work in a fast-paced environment.
• Independent judgment required to plan, prioritize and organize competing tasks or demands that may be deadline driven.
• Excellent interpersonal skills necessary for driver and customer interactions.
• Basic Microsoft Office Suite (Outlook, Excel, and Word) experience required.
• Ability to effectively solve problems.
• Ability to understand the Independent Contractor relationship.
• Ability to operate effectively in a fast-paced environment individually or as part of a team.
• Ability to work overtime as necessary.
• Ability to lift up to 25 pounds on occasion.
• At least three years of progressively responsible communications dispatching experience in a comparable dispatching operation. To be considered comparable, experience must show proficiency with the same equipment and programs, and same range of dispatch and call taking.
• Experience, or other qualifications, that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff.
• Minimum – High School diploma.

Nice To Haves

• Six Sigma Green Belt Certification preferred.

Responsibilities

• Effectively performs full range of supervisory duties.
• Performs all key tasks and duties of the Dispatcher.
• Supervises Dispatch personnel and plans work assignments to ensure that the organization’s service and production expectations are achieved.
• Evaluates shift operations through personal observation of Dispatchers and recommends improvements or modifications to work practices and employee performance as appropriate.
• Evaluates Dispatchers’ performance and conduct and provides feedback as appropriate in accordance with company policies. Works proactively with staff to resolve performance and/or personnel issues.
• Conducts employee evaluations, reviews and approves employee timesheets, and investigates and resolves complaints or problems.
• Identifies issues and implements corrective actions including verbal counseling and verbal warnings; discusses need for further corrective action with Dispatch Manager and/or Human Resources as required.
• Completes a variety of reports and correspondence relating to dispatch activities in a timely manner, such as service investigations, root cause analysis, and corrective action planning.
• Ability to apply a high level of initiative, discretion, and judgment.
• Must be able to work any assigned shift including day, night, or swing shifts including all days of the week including weekends and holidays.
• Perform other duties as assigned.

Benefits

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Paid Sick Time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED