Dispatch Supervisor

Second Harvest Food Bank of Middle Tennessee•Nashville, TN

7d•Onsite

About The Position

We are hiring for a full-time Dispatch Supervisor to join the Transportation department at Second Harvest Food Bank of Middle Tennessee. For nearly 50 years, Second Harvest Food Bank of Middle Tennessee has dedicated itself to nourishing and empowering their neighbors so they can thrive. As a 501(c)(3) nonprofit, Second Harvest implements sustainable solutions to food insecurity through a strategically selected network of more than 600 partners across 46 counties in Middle and West Tennessee. Our partners include food pantries, congregate meal sites, shelters, childcare facilities, senior centers, group homes, and youth enrichment programs. The Dispatch Supervisor is responsible for ensuring that transportation operates smoothly and efficiently. The Dispatch Supervisor oversees tasks that range from coordinating delivery schedules to managing driver pick up routes and ensuring compliance of various safety and DOT regulations. The Dispatch Supervisor must be detail-oriented with strong management skills, excellent communication skills, and have a depth of experience in the transportation industry. A successful Dispatch Supervisor is extremely organized, enjoys working in a fast-paced, dynamic communicative environment, and is a team player. This position supports and fosters our deep commitment to diversity and inclusion, which is the foundation for creating a culture of belonging for all personnel.

Requirements

5+ years of related experience and/ or management training required.
If possessing a CDL-A driver’s license, a copy of current auto insurance and acceptable Motor Vehicle Record (MVR) results are required.

Nice To Haves

Bachelor's degree in Business, Supply Chain, Logistics, or related field preferred.
3+ years of related experience and/or training preferred.
Licensed Class A CDL preferred.
A minimum of 3 years' experience as Class A CDL Driver preferred.
A minimum of 3 years' experience in logistics, supply chain, business, or related field.
Experience with GPS tracking and Trimble routing software preferred.

Responsibilities

Collaborates with food sourcing, warehouse, donors when directing drivers to ensure effective execution of grocery rescue and donation pick-ups to maximize food resources for the organization.
Utilizing transportation software and scheduling for optimization and ongoing improvement for routing.
Collaborates with community impact team, agency partners and operations team when directing drivers throughout the delivery process.
Collaborate with inventory control, volunteer engagement, Project Preserve and others to facilitate effective and efficient inventory transfers and shuttles between food bank sites.
Ensure adherence to and execution of established food bank safety policies and procedures, OSHA, Fleet Safety DOT Program, ensuring the number one priority is safety when delegating or operating any equipment at SHFB.
Establish and execute independently incident management process as required by transportation group (i.e. intendent reporting, towing, HAZMAT response, etc.).
Conducts ride-along will all drivers, coaching on process, efficiencies, and safety compliance.
Collaborates with Director of Transportation on findings.
Collaborates with the Fleet Maintenance Coordinator and Transportation Specialist to achieve DOT maintenance and document compliance on all equipment at SHFB.
Partners with transportation specialist and others within the organization to effectively gather and report transportation related performance and cost data
Manages departmental KPIs to ensure on-time delivery and performance goals are met.
Communicates insights and opportunities to Director of Transportation.
Partner with Fleet Maintenance Coordinator and strategic maintenance suppliers on Second Harvest’s commercial equipment and passengers’ vehicles.
May be asked to shuttle equipment to vendor or driver if applicable.
Training drivers to ensure food safety compliance.
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Assists in seeking and implementing continuous improvements and encourages the team to leverage new digital tools and ways of working.
Assists in conducting Driver Evaluations, Quarterly Drivers’ Meetings, and any other Operational Process Meetings.
Assists Fleet Maintenance Coordinator and Director of Transportation in evaluating the purchase, lease, and trade of equipment.
Collaborates with Director of Transportation on preparations for upcoming Audits.
Works closely with Food Resource Team and maintain good relationships with donors.
Other duties as assigned.