Dispatch Supervisor

SiteOne Landscape Supply • Glasgow, OH

4h

About The Position

The Dispatch Supervisor supports employees and oversees the fleet of vehicles assigned to a branch or area. The role assigns, reviews, and participates in tasks needed to execute deliveries for internal and external customers while ensuring adherence to established goals, budgets, policies, and procedures.

The supervisor supports departmental plans and objectives in safety, quality, schedule, efficiency, and continuous improvement. They monitor communications, coach employees, respond to operational questions and concerns, assist with dispatch technology, and work with branch leadership to adopt technologies and working practices that improve business performance.

Requirements

• 1–2 years of experience in a prior dispatch or transportation supervisory position.
• Experience using dispatch, routing, or scheduling systems or software.
• Proven experience delivering world-class service.
• Knowledge of procedures and guidelines for handling emergency situations.
• Excellent oral and written communication skills.
• Willingness to learn and adopt new technologies and ways of working.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Supervise departmental plans to achieve objectives in safety, quality, schedule, efficiency, and continuous improvement.
• Monitor phone and radio traffic to support high-quality service, procedural compliance, and efficiency.
• Conduct regular quality assurance feedback and coaching sessions with assigned employees.
• Communicate with customers, subordinates, peers, and supervisors about operational and procedural questions.
• Handle customer, employee, and safety department complaints or concerns, and notify appropriate people as needed.
• Operate and monitor Computer Aided Dispatch and radio systems, provide initial troubleshooting, and report failures to the appropriate people.
• Partner with branch leadership to understand and implement new technologies and ways of working to improve business performance.
• Assign, review, and participate in tasks related to delivery execution, while overseeing the assigned vehicle fleet.

Benefits

• Medical, dental, and vision plans.
• Paid time off and paid holidays.
• DailyPay availability.
• 401(k) with company match.
• Tuition reimbursement.
• Associate referral program.
• Company apparel and work boot vouchers.
• Opportunity for advancement.
• Paid training and business certifications.
• Free counseling services and Employee Assistance Program.
• Life insurance and short- and long-term disability insurance.
• Product discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed