Dispatch Supervisor, Detainee Transport Operations
About The Position
The Dispatch Supervisor oversees real-time communications, route tracking, and transport officer dispatching for secure detainee transport operations across Texas, with limited operations extending into New Mexico and Oklahoma. The role manages daily dispatch center operations, including emergency response, active GPS route monitoring, and coordination between transport teams and government facilities. The supervisor ensures compliance with federal transit standards, manages dispatch schedules, and oversees fleet tracking systems to maintain operational visibility and security. The position works under the guidance of the Operations Manager and leads dispatch personnel in maintaining uninterrupted communication, safety compliance, and efficient transit coordination. This is a full-time, non-exempt hourly role based in Nashville, Tennessee. The listed pay is $38 per hour, consisting of a $32.91 base rate and $5.09 in health and welfare benefits. The position does not require travel or teleworking. The anticipated start is late 2026.
Requirements
- Minimum of 3–5 years of supervisory or lead dispatch experience in emergency services (911), law enforcement, secure transport, or high-volume commercial fleet logistics.
- High school diploma or GED.
- Advanced hands-on experience with Computer-Aided Dispatch (CAD) software, GPS fleet tracking systems, two-way radio systems, and multi-line communication consoles.
- Strong working knowledge of secure detention transport protocols, Department of Transportation (DOT) driver regulations, and government communications compliance.
- Ability to pass a rigorous federal background investigation and drug screening, and obtain and maintain required security clearances such as Public Trust.
- Ability to work flexible shifts, including nights, weekends, and holidays, to support round-the-clock operations.
- Exceptional multitasking skills, decisive leadership under pressure, and clear professional verbal communication skills.
Nice To Haves
- Associate’s degree or professional dispatch certification.
Responsibilities
- Supervise, train, and schedule dispatch staff to ensure continuous 24/7 communications coverage and efficient route monitoring across Texas, New Mexico, and Oklahoma.
- Oversee real-time vehicle tracking systems (GPS/CAD), monitoring vehicle movements, route adherence, traffic delays, and emergency alarms for active transport runs.
- Serve as the primary dispatch escalation lead for transport emergencies, mechanical breakdowns, security incidents, or weather hazards, executing immediate contingency procedures.
- Coordinate transit arrivals, detainee transfer handoffs, and unexpected delays with regional detention centers, law enforcement agencies, and government representatives.
- Audit radio communications, dispatch logs, driver hours-of-service, and status reports to ensure adherence to federal transport standards and DOT regulations.
- Maintain real-time tracking of vehicle availability, out-of-service fleet assets, and routine maintenance statuses in coordination with field maintenance personnel.
- Assign transport officers and vehicles to scheduled and emergency transit runs based on route demands, guard credentials, and regulatory driving limits.
- Prepare daily dispatch summary reports, incident logs, and operational performance metrics for program leadership review.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
