Dispatch Operator - Second Shift

HonorHealth•Phoenix, AZ

About The Position

This entry-level healthcare position supports hospital operations as a PBX operator and security dispatcher. The Dispatch Operator answers calls, dispatches resources to emergencies, and serves as a front-line customer service agent. The role uses software, surveillance equipment, and other technology and is part of the hospital’s first responder network. On-call work may be required as needed.

Requirements

High school diploma or GED.
Entry-level position; on-the-job training will be provided.

Nice To Haves

Associate’s degree.
Call-answering and radio-dispatching experience.
Hospital operator and/or security dispatching experience.

Responsibilities

Make customer service the first priority in all interactions.
Answer and respond to internal, external, and security dispatch calls.
Use multiple software platforms to problem-solve and address callers’ needs.
Provide callers with phone numbers, resources, and information.
Document calls and activity for supported service lines.
Alert and activate resources for emergency codes, security issues, and staff and patient needs.
Cover Customer Navigation Center phones after hours, nights, weekends, and holidays.
Activate mass notifications, page on-call resources, and locate other needed assets.
Monitor surveillance cameras, child-abduction alerts, radio traffic, facility monitoring software, and panic alarms.
Maintain security-task documentation, deploy resources to calls, and track their movement.
Cover or take calls after hours for other service lines or call centers, including the Hope line, Cancer Center, and Interpreters.
Assist with training and precepting new staff.
Help maintain department resources, service books, downtime resources, and flip charts.