Dispatch Officer - Casino Security

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

About The Position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Life Safety Monitor / Fire Command Center Dispatcher: Responsibility for the operation and monitoring of life safety systems and its peripheral devices, including but not limited to, fire alarm systems , panic alarm devices, hold up alarms, closed circuit television systems to protect life, property, and company assets.

Requirements

Operation and monitoring of life safety systems and its peripheral devices, including but not limited to, fire alarm systems, panic alarm devices, hold up alarms, closed circuit television systems to protect life, property, and company assets.
Monitor computer-based fire alarm, panic alarm, and hold up alarm systems.
Monitor closed-circuit television systems looking for suspicious activity, investigating incidents, and camera reviews.
Maintain control and issuance of company restricted keys and equipment.
Monitor two-way radio transmissions and dispatch appropriate personnel to alarm activations, medical emergencies, criminal activity, escorts, and other activity requiring the need for assistance.
Maintain favorable telephone communication with all departments, outside medical and law enforcement agencies, and guests to ensure proper service is rendered.
Monitor mantrap and Armored Car entry / exit points for proper personnel access.
Assists guests and employees with security related questions, Lost and Found inquiries, and have knowledge of property related events.
Maintain a daily computerized activity log of incidents and preparation of reports of incidents.
Work in conjunction with the Fire Marshall regarding fire inspection rounds to check stairwells, storage areas, hallways, and fire equipment reporting deficiencies to upper management.

Responsibilities

Monitor computer-based fire alarm, panic alarm, and hold up alarm systems.
Monitor closed-circuit television systems looking for suspicious activity, investigating incidents, and camera reviews.
Maintain control and issuance of company restricted keys and equipment.
Monitor two-way radio transmissions and dispatch appropriate personnel to alarm activations, medical emergencies, criminal activity, escorts, and other activity requiring the need for assistance.
Maintain favorable telephone communication with all departments, outside medical and law enforcement agencies, and guests to ensure proper service is rendered.
Monitor mantrap and Armored Car entry / exit points for proper personnel access.
Assists guests and employees with security related questions, Lost and Found inquiries, and have knowledge of property related events.
Maintain a daily computerized activity log of incidents and preparation of reports of incidents.
Work in conjunction with the Fire Marshall regarding fire inspection rounds to check stairwells, storage areas, hallways, and fire equipment reporting deficiencies to upper management.
Perform all other related and compatible duties as assigned.