Dispatch Manager

Ruan Transportation Management Systems•Remington, IN

About The Position

The Dispatch Manager manages dispatch functions for one or more dedicated fleet operations to ensure efficient and effective movement of customers’ products. The role includes direct and indirect supervision of office staff supporting dispatch and/or professional drivers supporting the account. The manager oversees dispatch operations, leads the dispatch team, coordinates routing and resources, monitors service and operational performance, communicates with customers, promotes safety and regulatory compliance, and leads continuous improvement efforts.

Requirements

3–5 years of experience in the transportation industry, including transportation management, dispatching, and customer interaction.
A bachelor's degree is preferred in Logistics, Transportation, Business, or a related field.
Demonstrated experience leading, directing, communicating change, and developing a team is strongly desired.
Strong technology skills and comfort, including Microsoft Office—particularly Excel—and routing or dispatching systems.

Nice To Haves

Working knowledge of tractor and trailer maintenance.
Bachelor's degree in Logistics, Transportation, Business, or a related field.

Responsibilities

Maintain professionalism and leadership while assisting with daily operations.
Oversee dispatchers by providing training and the tools needed for success, and oversee the daily dispatch process to ensure policies and procedures are followed.
Supervise, lead, and develop dispatchers through communication, hiring, training, coaching, counseling, appraising, rewarding, development, and succession planning, in accordance with organizational policies and applicable laws.
Manage routing changes and organize resources to ensure deliveries and services are completed on time.
Assess service levels and recommend opportunities to improve operational performance to the manager.
Monitor and manage key performance indicators and cost factors that affect operational effectiveness.
Communicate regularly with the customer about core transportation issues and fleet effectiveness and efficiency.
Build and maintain a positive work environment in which team members and their contributions are recognized and valued; communicate frequently with team members.
Promote and monitor employee safety, take proactive steps to foster a positive safety culture, partner with relevant resources to identify and remove safety obstacles, and ensure compliance with safety programs, protocols, and federal, state, and local regulations.
Promote and lead continuous improvement efforts.