Cargo Dispatch Manager
About The Position
The Cargo Dispatch Manager oversees the safe, efficient, and compliant movement of air cargo. The role manages daily dispatch activities, coordinates staffing and resources, ensures compliance with airline and regulatory requirements, and supports service, safety, and operational performance goals. The manager serves as a key liaison among airline partners, cargo warehouse teams, transportation vendors, airport stakeholders, and operational leadership. The position requires a high school diploma or GED and 3–5 years of relevant cargo, airline, logistics, transportation, or airport operations experience, including at least 2 years of leadership or supervisory experience. An associate's or bachelor's degree is preferred. The role requires knowledge of air cargo operations, dispatch procedures, and warehouse logistics; proficiency with Microsoft Office and operational management systems; and availability to work flexible schedules, including nights, weekends, holidays, and irregular shifts. AGI offers benefits that include paid vacation and medical, dental, and vision coverage for qualified full-time employees; medical coverage for part-time employees; free uniforms and on-the-job training; a company-matched 401(k); a company-paid employee assistance program; voluntary life insurance; and travel discounts on car rentals, hotels, and cruises. The listed salary range is $70,000–$75,000.
Requirements
- High school diploma or GED required.
- 3–5 years of cargo, airline, logistics, transportation, or airport operations experience.
- At least 2 years of leadership or supervisory experience.
- Knowledge of air cargo operations, dispatch procedures, and warehouse logistics.
- Strong leadership, communication, and problem-solving skills.
- Proficiency in Microsoft Office Suite and operational management systems.
- Ability to work flexible schedules, including nights, weekends, holidays, and irregular shifts.
Nice To Haves
- Associate's or bachelor's degree.
Responsibilities
- Manage daily cargo dispatch operations, including inbound and outbound cargo movements.
- Coordinate cargo processing schedules to support on-time performance and customer service goals.
- Monitor operational workflows and implement process improvements to increase efficiency and productivity.
- Ensure adherence to airline-specific handling procedures and service level agreements (SLAs).
- Manage dispatch communications with airlines, trucking vendors, warehouse teams, and airport stakeholders.
- Lead, coach, and develop dispatch supervisors, dispatchers, and operational team members.
- Plan workforce needs to ensure adequate staffing based on operational demand.
- Oversee employee training, performance management, and disciplinary actions as required.
- Promote a culture of safety, accountability, and operational excellence.
- Conduct regular operational audits and inspections.
- Investigate operational incidents and implement corrective actions.
- Maintain accurate records related to cargo movement, compliance, and operational performance.
Benefits
- Paid vacation for qualified full-time employees.
- Medical, dental, and vision coverage for qualified full-time employees.
- Medical coverage for part-time employees.
- Free uniforms.
- Free on-the-job training.
- Company-matched 401(k) program.
- Company-paid employee assistance program.
- Voluntary life insurance.
- Travel discounts on car rentals, hotels, and cruises.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
