Cargo Dispatch Manager

AGI • Chicago, IL

1d • $70,000 - $75,000

About The Position

The Cargo Dispatch Manager oversees the safe, efficient, and compliant movement of air cargo through the operation. This role manages daily cargo dispatch activities, coordinates staffing and resources, ensures compliance with airline and regulatory requirements, and drives service, safety, and operational performance. The manager serves as a key liaison among airline partners, cargo warehouse teams, transportation vendors, and operational leadership.

Requirements

• High school diploma or GED required.
• Minimum 3–5 years of experience in cargo, airline, logistics, transportation, or airport operations.
• Minimum 2 years of leadership or supervisory experience.
• Knowledge of air cargo operations, dispatch procedures, and warehouse logistics.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in Microsoft Office Suite and operational management systems.
• Ability to work flexible schedules, including nights, weekends, holidays, and irregular shifts.

Nice To Haves

• Associate's or bachelor's degree preferred.

Responsibilities

• Manage daily cargo dispatch operations, including inbound and outbound cargo movements.
• Coordinate cargo processing schedules to support on-time performance and customer service goals.
• Monitor operational workflows and implement process improvements to increase efficiency and productivity.
• Ensure adherence to airline-specific handling procedures and service level agreements.
• Manage dispatch communications with airlines, trucking vendors, warehouse teams, and airport stakeholders.
• Lead, coach, and develop dispatch supervisors, dispatchers, and operational team members.
• Plan workforce levels to meet operational demand.
• Oversee employee training, performance management, and disciplinary actions as required.
• Promote a culture of safety, accountability, and operational excellence.
• Conduct regular operational audits and inspections.
• Investigate operational incidents and implement corrective actions.
• Maintain accurate records related to cargo movement, compliance, and operational performance.

Benefits

• Paid vacation.
• Medical, dental, and vision coverage for full-time qualified employees.
• Medical coverage for part-time employees.
• Free uniforms.
• Free on-the-job training.
• Company-matched 401(k) program.
• Company-paid employee assistance program.
• Voluntary life insurance.
• Travel discounts on car rentals, hotels, and cruises.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED