Dispatch Manager

SouthernCarlson, Inc. • Phoenix, AZ

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About The Position

SouthernCarlson is hiring a full-time Dispatch Manager to oversee and coordinate daily transportation and delivery operations for its Phoenix branch. The role manages drivers, schedules, routes, deliveries, pickups, and related documentation to support efficient operations, strong customer service, on-time performance, and DOT compliance. The position works with customers, vendors, drivers, warehouse staff, and branch operations teams, and calls for an organized logistics professional able to respond to changing operational needs.

Requirements

• At least 1 year of dispatching or transportation coordination experience.
• Ability to coordinate drivers, routes, vendors, customers, and internal teams in a fast-paced environment.
• Strong understanding of delivery scheduling, routing, and transportation operations.
• Proven ability to provide exceptional customer service and resolve delivery-related issues.
• Professional, clear, and effective verbal and written communication skills.
• Strong organization and attention to detail, including the ability to manage multiple priorities and changing demands.
• Comfort working with transportation, dispatch, Microsoft Office, and other computer-based systems.
• Ability to maintain confidentiality and appropriately handle sensitive company, employee, and customer information.
• Ability to work closely with drivers, warehouse teams, sales, vendors, and customers.
• Ability to make quick, sound decisions and find solutions to unexpected delivery challenges.

Nice To Haves

• Industrial supply or distribution experience.
• Understanding of DOT requirements and driver compliance.

Responsibilities

• Coordinate and schedule inbound vendor deliveries and outbound customer orders using the company fleet.
• Manage driver schedules and delivery routes to support on-time performance and service level commitments.
• Coordinate daily dispatch activities and adjust routes in response to changing customer and operational requirements.
• Verify shipping and delivery documentation for accuracy and alignment with customer requirements.
• Monitor driver logs and vehicle information to maintain DOT compliance.
• Communicate with customers about delivery schedules, inquiries, and service-related concerns.
• Resolve delivery issues and coordinate solutions with customers, drivers, and branch operations.
• Organize and coordinate pickups from local vendors.
• Collaborate with warehouse and operations teams on outbound shipments and internal transfers.
• Monitor delivery performance and identify opportunities to improve efficiency, service, and productivity.
• Provide direction and support to drivers and ensure company transportation policies and procedures are followed.
• Maintain a professional, safety-focused, and customer-first transportation operation.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with employer match
• Paid time off
• Sick time
• Holidays
• Employee Assistance Program (EAP)
• Career growth opportunities within a nationwide organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed