Dispatch Manager

SouthernCarlson•Phoenix, AZ

About The Position

SouthernCarlson is hiring a Dispatch Manager to oversee and coordinate daily transportation and delivery operations for its Phoenix branch. The role manages drivers, routes, deliveries, pickups, and documentation to support efficient operations, high-quality customer service, and DOT compliance. The Dispatch Manager works with drivers, customers, vendors, warehouse staff, and operations teams to keep deliveries and transportation activities moving smoothly. The position is full time, based in Phoenix, Arizona, and follows a Monday–Friday daytime schedule. Compensation is salaried and based on experience.

Requirements

At least 1 year of dispatching or transportation coordination experience.
Ability to coordinate drivers, routes, vendors, customers, and internal teams in a fast-paced environment.
Strong understanding of delivery scheduling, routing, and transportation operations.
Proven ability to provide exceptional customer service while resolving delivery-related issues.
Professional, clear, and effective verbal and written communication skills.
Strong organization and attention to detail, with the ability to manage multiple priorities and changing demands.
Comfort working closely with drivers, warehouse teams, sales, vendors, and customers.
Ability to make quick, sound decisions and solve unexpected delivery challenges.
Comfort using transportation, dispatch, Microsoft Office, and other computer-based systems.
Ability to maintain confidentiality and appropriately handle sensitive company, employee, and customer information.

Nice To Haves

Experience in industrial supply or distribution.
Understanding of DOT requirements and driver compliance.

Responsibilities

Coordinate and schedule inbound vendor deliveries and outbound customer orders using the company fleet.
Manage driver schedules and delivery routes to support on-time performance and service level commitments.
Coordinate daily dispatch activities and adjust routes to address changing customer and operational requirements.
Verify shipping and delivery documentation for accuracy and alignment with customer requirements.
Monitor driver logs and vehicle information to maintain DOT compliance.
Communicate with customers about delivery schedules, inquiries, and service-related concerns.
Resolve delivery issues and coordinate solutions with customers, drivers, and branch operations.
Organize and coordinate pickups from local vendors.
Collaborate with warehouse and operations teams on outbound shipments and internal transfers.
Monitor delivery performance and identify opportunities to improve efficiency, service, and productivity.
Provide direction and support to drivers and ensure transportation policies and procedures are followed.
Maintain a professional, safety-focused, and customer-first transportation operation.