Dispatch & Customer Care Coordinator

Voda Cleaning & Restoration of NW Arkansas•Springdale, AR

22h•$17 - $20•Onsite

About The Position

Voda Cleaning & Restoration of NW Arkansas is growing, and we’re looking for an organized, dependable, and customer-focused person to join our team as a Dispatch & Customer Care Coordinator. This position plays an important role in keeping our day-to-day operations running smoothly. You’ll communicate with customers, coordinate technicians and schedules, keep job information organized, and help make sure important details don’t fall through the cracks.

Requirements

Highly organized
Communicates well
Takes initiative
Can manage multiple moving pieces without needing constant direction
Ability to prioritize
Problem-solve
Follow through

Responsibilities

Answer phones and respond to new customer inquiries
Manage incoming leads and follow up with potential customers
Schedule and dispatch technicians
Communicate appointment details and job updates with customers
Monitor jobs throughout the day and help coordinate next steps
Keep technicians on track with required job updates and documentation
Review technician time entries and follow up on missing or incomplete time tracking
Review and organize job documentation, including photos, readings, customer signatures, and required closeout information
Follow up with technicians when required job information is missing
Enter cleaning estimates and job information into our CRM
Track equipment and make sure it is assigned to the appropriate jobs
Order and track supplies and inventory to help ensure the team has the materials and equipment they need.
Learn the administrative side of insurance restoration jobs as you grow in the position