Dispatch Coordinator

Suburban Automotive Services • Sterling Heights, MI

4d

About The Position

The Dispatch Coordinator dispatches vehicles to technicians and detailers for service ahead of upcoming events and updates vehicle statuses throughout the process until quality sign-off. The role includes coordinating vehicle service, repairs, inspections, retrievals, work orders, timesheets, and billing documentation while helping ensure vehicles are completed on time.

The position is scheduled Monday through Friday, 7:00 a.m. to 4:30 p.m. The starting pay rate is $17 per hour, based on experience. The role may require a flexible schedule and occasional evening or weekend work.

Requirements

• High school diploma or GED.
• Valid driver’s license and clean driving record.
• Basic PC skills and a general understanding of Microsoft Office.
• Written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Ability to work independently with minimal supervision and direction.
• Superior attendance, promptness, and reliability.

Nice To Haves

• 0–1 year of previous dispatch experience (preferred).

Responsibilities

• Receive, process, and file work orders.
• Update vehicle status throughout the service process.
• Enter timesheets for technicians and prep staff.
• Complete work orders to be sent to billing.
• Ensure vehicles are completed on time.
• Create vehicle retrievals.
• Oversee vehicle repairs and quality inspections.
• Coordinate between departments, coordinators, and the shop floor to meet deadlines.
• Adhere to Suburban Automotive Service’s DRIVEN values and align business practices with the SAS mission and vision.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED