Evening Dispatch Coordinator

Ruan Transportation Management Systems•Londonderry, NH

12d•Onsite

About The Position

The Dispatch Coordinator coordinates the timely movement of customer products safely and efficiently, in compliance with company rules and DOT regulations. The role assigns work to available drivers, monitors product movements, and resolves delivery and scheduling issues. It uses Ruan transportation management systems to capture required operational data accurately and in near real time. This is a full-time, on-site evening position in Londonderry, New Hampshire, scheduled Monday through Friday from 2:00 p.m. to 10:30 p.m.

Requirements

High school diploma, GED, or equivalent work experience.
1–2 years of transportation, dispatching, terminal assistant, customer service, or other related experience.
Excellent written and verbal communication skills.
Knowledge of DOT rules and regulations.
Strong working knowledge of dispatch-system technology and Microsoft Office Suite.

Responsibilities

Ensure timely pickup and delivery of customer orders in the assigned area while maintaining customer expectations.
Use drivers and equipment efficiently.
Direct and schedule drivers’ work and notify drivers of assignments to support on-time movement and operational efficiency.
Monitor driver activities and performance regularly.
Identify and resolve daily service and scheduling issues, escalating service issues to management when appropriate.
Communicate professionally and promptly with customer contacts about issues affecting service and performance.
Monitor drivers’ hours of service to help prevent DOT violations.
Prepare and process data and paperwork, including driver activities in computer systems, activity reports and trip documents, hours of service, fuel tickets, and other required items.
Update driver and dispatch information in the dispatch system in real time.
Monitor and promote safety in all areas of dispatch.