Dispatch Coordinator

Ruan Transportation Management Systems•Saukville, WI

7d•$21 - $33•Onsite

About The Position

Coordinate the timely movement of customer product safely and efficiently while complying with company rules and DOT regulations. Assign work to available drivers, monitor product movements, and resolve delivery and scheduling issues. Use Ruan transportation management systems to capture required operational data accurately and in near real time. This is a full-time, onsite position in Saukville, Wisconsin, scheduled Monday through Friday from 8:00 AM to 5:00 PM. The pay range is $20.85–$33.37.

Requirements

High school diploma, GED, or equivalent work experience.
1–2 years of experience in transportation, dispatching, terminal assistance, customer service, or a related area.
Excellent written and verbal communication skills.
Knowledge of DOT rules and regulations.
Strong working knowledge of dispatch technology and Microsoft Office Suite.

Responsibilities

Coordinate timely pickup and delivery of customer orders within the assigned area while meeting customer expectations and efficiently utilizing drivers and equipment.
Direct and schedule drivers’ work, communicate assignments, and support on-time movement of goods and operational efficiency.
Monitor driver activities and performance.
Identify and resolve daily service and scheduling issues; escalate issues to management as appropriate.
Communicate professionally and promptly with customer contacts about issues affecting service, performance, or customer expectations.
Monitor drivers’ hours of service to prevent DOT violations.
Prepare and process operational data and paperwork, including driver activities in computer systems, activity reports and trip documents, hours-of-service records, fuel tickets, and other required items.
Update driver and dispatch information in the dispatch system in real time.
Monitor and promote safety across dispatch operations.