Dispatch Coordinator

SERVPRO of Panthersville•Decatur, GA

22h•$16 - $18

About The Position

SERVPRO of Panthersville is hiring a Dispatch Coordinator to schedule restoration teams for customer leads and projects. The coordinator helps determine the work needed based on incoming customer calls and dispatches that work to appropriate teams within the franchise. The role involves maintaining scheduling software, accurate data entry, handling customer and business communications, and assisting other departments as needed. It is a sedentary position in a fast-paced office environment, with flexible work-from-home options available.

Requirements

At least 2 years of customer service and/or office-related experience.
Ability to multitask and remain detail-oriented.
Knowledge of relevant computer applications.
Ability to successfully complete a background check, subject to applicable law.

Nice To Haves

Prior dispatch experience.
Knowledge of the local geographical area.

Responsibilities

Dispatch and schedule restoration teams to incoming leads and projects in coordination with the management team.
Review and maintain scheduling software so appropriate teams are routed accordingly.
Perform detailed and accurate data entry.
Receive incoming calls about past services, current-project follow-ups, general business inquiries, and other routine communications.
Collaborate with and assist other departments as needed.
Provide estimates of work needed based on incoming customer calls and dispatch the work to appropriate franchise teams.