Dispatch Agent - JFK (Aer)

Unifi•New York, NY

3d•Onsite

About The Position

The Dispatch Agent manages the dispatching of employees and applicable equipment for arriving and departing flights, aircraft, and assignments. The role uses airline systems and communicates with wheelchair agents and the leadership team to ensure timely assistance for passengers who use wheelchairs or need support because they are visually impaired, deaf, or require other assistance while traveling. The position also supports aircraft turnaround, customer service, resource allocation, and operational recordkeeping.

Requirements

At least two years of dispatcher or relevant experience, including customer service and some supervisory experience.
Must be a local, in-state resident.
Valid in-state driver's license.
Must pass pre-employment screening and a background check.
Must be at least 18 years old.
Must be authorized to work in the United States as defined by the Immigration Reform Act of 1986.
Must complete ramp and SIDA training to obtain airport authority identification security.
Prior experience working in a fast-paced environment under time constraints.
Ability to maintain composure and professionalism when dealing with frontline staff and customers while answering the phone.
Willingness to work as part of a detail-oriented team.
Excellent customer service skills and a strong work ethic.
Ability to work in a team-oriented environment.
Ability to type or use a computer keyboard quickly enough to meet role requirements.
Ability to understand documents, learn and follow ticketing procedures, and follow other rules and regulations.
Ability to communicate information and instructions verbally and/or via radio equipment.
Ability to communicate effectively and professionally.
Ability to work quickly and efficiently within tight time restrictions.
Must be flexible.

Responsibilities

Ensure employees have correct information for their daily assignments.
Monitor hours used to maintain a lean and efficient operation, balancing work hours with operational demands.
Prioritize tasks and manage aircraft turnaround from arrival to departure.
Respond to emergencies and non-emergencies and work toward efficient solutions.
Move resources according to daily schedules and operational logistics.
Prepare written reports for leadership and executive teams.
Record and maintain dispatch logs and reports.
Oversee customer service issues for assigned customers and resolve concerns.
Direct passengers through customs and immigration.
Operate a computerized system for wheelchair support during boardings and arrivals.
Assist customers in a friendly manner while anticipating their travel needs.
Perform other related duties within the position's expected skill and experience capabilities.