Discharge Transportation Coordinator - MEDCOM
About The Position
The Discharge Transportation Coordinator manages and coordinates patient transportation services across UVA Health, using resources such as ambulances, wheelchair vans, taxis, buses, public transportation, and community-based options. Based at UVA Health Town Center One, the coordinator serves as a central contact for transportation planning and balances patient needs, insurance requirements, provider availability, and operational priorities to support efficient patient movement and safe, timely transitions from the hospital. The role involves arranging transportation for discharges and transfers, communicating with patients, families, clinical teams, case managers, and vendors, and resolving transportation concerns. The coordinator also tracks transportation activity, processes invoices, maintains accurate records, supports process improvement, and assists with training and onboarding. The position requires strong organization, attention to detail, sound judgment, communication, and the ability to manage competing priorities in a fast-paced healthcare environment.
Requirements
- High school diploma or GED.
- Relevant experience in the field.
- Strong organizational skills, attention to detail, sound judgment, and the ability to remain calm while managing competing priorities.
- A license may be required based on position requirements.
Responsibilities
- Coordinate patient discharge transportation using ambulances, wheelchair vans, taxis, buses, and other transportation resources.
- Communicate with patients, families, clinical teams, case managers, and transportation vendors to arrange appropriate transportation.
- Navigate insurance coverage requirements and transportation eligibility guidelines to support discharge planning.
- Prioritize transportation requests and manage multiple cases simultaneously.
- Investigate transportation concerns, resolve service issues, and support positive patient experiences.
- Track transportation activity, process invoices, and maintain accurate records according to departmental procedures.
- Support process improvement initiatives.
- Assist with training and onboarding new team members.
Benefits
- Medical, dental, and vision insurance.
- Generous paid time off and holiday programs.
- Retirement benefits and retirement savings.
- Long-term and short-term disability.
- Health savings plans and flexible spending accounts.
- Tuition assistance and certification and education support.
- Career development opportunities.
- Supportive, collaborative team environment.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
