Disaster Recovery Coordinator

United Way of Southwest Virginia•Abingdon, VA

10d•$45,000 - $50,000•Onsite

About The Position

The Disaster Recovery Coordinator helps United Way of Southwest Virginia complete recovery work already underway while building the organization’s capacity for future disasters. The position serves as a consistent point of contact for disaster-impacted households during the final stages of recovery and helps ensure people remain connected to appropriate support as disaster-specific resources decline. The role combines direct household support with systems development. It develops relationships, documents systems, identifies community needs, and builds practical knowledge that can be activated during future disasters in Southwest Virginia. The coordinator also supports recovery and preparedness operations, partnership-building, program evaluation, and the development of sustainable disaster recovery capacity for the region. The position is based in Abingdon, Virginia, and is not remote. The coordinator should be able to travel independently throughout Southwest Virginia and be available for periodic early morning, evening, and/or weekend meetings. The role requires a valid driver’s license, automobile insurance, and reliable high-speed internet at home. A bachelor’s degree is preferred, along with experience in direct services and case management.

Requirements

Required experience in direct services and case management.
Strong commitment to integrity and confidentiality of donor information.
Ability to work effectively with staff, volunteers, and community leaders while managing multiple priorities and tasks, achieving results, and meeting deadlines.
Ability to build strong relationships with donors and key stakeholders.
Ability to work in a fast-paced environment.
Excellent verbal and written communication, organizational, prioritizing, and relationship-building skills.
Computer proficiency and experience with Word, Excel, Access, PowerPoint, Adobe, and Publisher.
Ability to read, analyze, and interpret complex documents and respond effectively to sensitive inquiries or complaints.
Ability to write speeches and articles using original or innovative techniques or style, and to deliver effective, persuasive speeches and presentations on complex or controversial topics to management, public groups, and boards.
Ability to calculate figures and amounts including discounts, interest, proportions, percentages, area, circumference, and volume, and apply basic algebra, accounting, and geometry concepts.
Valid driver’s license and automobile insurance.
Access to reliable, high-speed internet at home.
Ability to travel independently throughout Southwest Virginia.
Ability to attend early morning, evening, and/or weekend meetings periodically.
Physical ability to sit, talk, and hear regularly; use hands to finger, handle, or feel frequently; stand and walk occasionally; and occasionally lift and/or move up to 25 pounds.
The role’s vision requirements include close and distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor’s degree from an accredited four-year college or university is preferred.
Preference is given to applicants who reside within the UWSWVA service area.
Knowledge of audiovisual production and event planning.
A “Can Do!” attitude and a heart for serving people in need.

Responsibilities

Manage disaster recovery cases through household assessments, individualized recovery and stabilization plans, regular follow-up, and guidance toward resolution or transition to long-term resources.
Identify and connect disaster survivors with public, nonprofit, philanthropic, governmental, and community resources for housing, home repair, utilities, transportation, food, financial assistance, health and human services, and other recovery needs.
Maintain accurate and confidential case documentation, including assessments, referrals, services, progress, outcomes, unmet needs, and case closure or transition information.
Monitor active cases, prioritize households facing significant or unresolved barriers, identify service gaps, and communicate emerging community needs to Disaster Division leadership and community partners.
Build and maintain partnerships with local governments, emergency management agencies, nonprofits, philanthropic organizations, volunteer organizations, and other community partners.
Represent United Way in regional recovery and preparedness efforts, including disaster recovery coordination meetings, Local Emergency Planning Committee meetings, community events, and regional planning and partnership activities.
Support preparedness and response through community education, presentations, resource fairs, volunteer engagement, disaster exercises, and participation in United Way’s disaster response structure when activated.
Develop working knowledge of case management, volunteer coordination, donations management, financial assistance, resource coordination, community outreach, and other Disaster Division functions to support cross-training and organizational readiness.
Contribute to the development, documentation, and improvement of policies, procedures, case management practices, resource directories, operational systems, and lessons learned.
Provide program data, case outcomes, success stories, and community needs information for grant reporting, fundraising, evaluation, and implementation of the Disaster Division Resource Development and Sustainability Plan.
Maintain confidentiality and provide compassionate, professional service to disaster survivors and partners; participate in United Way activities and promote UWSWVA as a trusted disaster recovery and community impact organization.
Manage changing priorities, respond to emerging recovery needs, collaborate across departments, support organizational initiatives, and perform other assigned duties.
Assign, direct, and coordinate volunteer activities and monitor delegated work.
Manage and lead staff members to reach goals.
Build relationships among donors and key stakeholders.
Develop, implement, and manage budgets and project plans.
Facilitate meetings and groups.