Director, Web Product Management

Johnson & Johnson Innovative Medicine•New Brunswick, NJ

10d•$164,000 - $282,900

About The Position

Johnson & Johnson is seeking a Director, Web Product Management for its Corporate Brand Equity team. The role is primarily based in New Brunswick, New Jersey, with consideration for other J&J office locations. The Director serves as the Product Manager for JNJ.com and leads the vision, strategy, roadmap, governance, and ongoing evolution of the corporate website and broader digital experience ecosystem. The position develops scalable, user-centered digital capabilities to strengthen stakeholder engagement, advance business priorities, and create measurable value across corporate digital channels. Acting as a bridge between business, brand, user experience, content, and technology teams, the Director turns strategic objectives, user needs, and brand priorities into digital solutions that balance customer experience, technical feasibility, and business impact. The Director owns product strategy and prioritization for JNJ.com, leads Product Owners, and establishes product management practices and governance that support efficient delivery and continuous optimization. The role also drives targeted transformation initiatives, including AI-enabled capabilities, workflow optimization, automation, and operational improvements. It leads cross-functional collaboration and team development, and supports responsible AI practices consistent with company governance, compliance, and risk management requirements.

Requirements

Bachelor's degree required.
10+ years of progressive experience in digital product management, digital strategy, web platforms, digital communications, or related fields.
10+ years of people leadership experience managing internal Product Owner teams and agency partners.
Experience working directly with corporate web ecosystems and brand and communication teams.
Proven experience defining, launching, and optimizing successful digital products and platforms.
Solid understanding of UX principles, customer experience, accessibility, and digital guidelines.
Experience managing website platforms, content management systems, and digital ecosystems.
Experience with digital product management methodologies, Agile operating models, and customer experience design.
Strong analytical and problem-solving skills, including the ability to use data to drive decisions.
Ability to balance strategic planning with hands-on execution in a fast-paced environment.
Excellent communication, collaboration, and leadership skills.
Experience managing budgets, external partners, and strategic vendor relationships.
Experience leading cross-functional initiatives across global organizations.

Nice To Haves

Experience within healthcare, life sciences, pharmaceutical, medical technology, or other highly regulated industries.
Knowledge of AI governance, responsible AI implementation, and digital innovation practices.
Familiarity with enterprise CMS platforms, digital analytics tools, search optimization, marketing technologies, and workflow automation solutions.
Experience supporting corporate reputation, corporate affairs, corporate communications, or enterprise brand functions.
Experience leading digital transformation or business process improvement initiatives.

Responsibilities

Own the vision, strategy, roadmap, and governance for JNJ.com and the enterprise digital ecosystem, aligning platforms, content, technology, user experience, and business priorities.
Lead the design, development, and continuous evolution of digital experiences, capabilities, and content management platforms.
Use user research, analytics, stakeholder feedback, market trends, and experimentation to define, prioritize, and optimize product investments and enhancements.
Lead internal and external research into customer needs, market trends, and emerging digital opportunities.
Drive scalability, interoperability, and reuse of digital capabilities across functions, regions, and customer groups.
Lead cross-functional teams in translating business requirements and strategic priorities into scalable digital solutions from concept through execution.
Partner with Corporate Affairs, Communications, Technology, Legal, business units, and external agencies to align product strategy, investment, and execution.
Manage and prioritize product backlogs, roadmaps, release planning, and enhancement initiatives.
Promote user-centered design and ensure alignment with UX, accessibility, content, brand, and governance standards.
Foster product-led practices focused on customer value, outcome-based decisions, continuous learning, and iterative delivery.
Manage agency, technology, and vendor partnerships to support quality delivery, innovation, operational excellence, and business value.
Establish and monitor performance metrics, customer insights, and success measures to support continuous optimization and partner satisfaction.
Lead digital ecosystem governance to promote consistency, scalability, and operational excellence.
Identify technology-enabled improvements to content operations and digital workflows.
Drive digital transformation initiatives that improve efficiency, scalability, and user experience across digital products and operations.
Partner with Technology teams to introduce AI-enabled capabilities for content creation and management, personalization, search, knowledge management, publishing, and other web processes.
Support responsible AI practices aligned with company governance, compliance, and risk management requirements.
Use analytics and performance insights to identify opportunities for continuous improvement and operational optimization.
Lead and develop high-performing product, digital experience, and operations teams.
Foster a culture of innovation, accountability, collaboration, and continuous improvement.
Coach and mentor team members in digital product management, customer experience, Agile methodologies, and emerging technologies.
Build team capabilities in digital platforms, analytics, AI-enabled tools, and modern product management practices.

Benefits

Company consolidated retirement plan (pension) and savings plan (401(k)), subject to plan terms.
Eligibility to participate in the Company’s long-term incentive program.
Vacation: 120 hours per calendar year, subject to policy and date of hire.
Sick time: 40 hours per calendar year, with different allowances for employees residing in Colorado or Washington, subject to policy and date of hire.
Holiday pay, including floating holidays: 13 days per calendar year.
Work, Personal and Family Time: up to 40 hours per calendar year.
Parental Leave: 480 hours within one year of the birth, adoption, or foster care of a child.
Bereavement Leave: 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
Caregiver Leave: 80 hours in a 52-week rolling period.
Volunteer Leave: 32 hours per calendar year.
Military Spouse Time-Off: 80 hours per calendar year.