Director/VP, Enterprise Client Services
About The Position
EMPIRE is seeking a Director/VP, Enterprise Client Services to join our downtown San Francisco office. This role will report into the EVP, Commercial Growth and will provide world-class service to our partners, ensuring highly effective client communication practices alongside executional excellence on our campaigns and programs, both small & large. EMPIRE is a premier and dynamic music company that prides itself on the development and support of independent artists. We are a rapidly growing firm that has been making waves in the music industry, with an extensive portfolio that spans multiple genres and reaches audiences worldwide. We have become the largest independent record label in the U.S., with a significant global presence covering Africa, Asia, Europe, Australia, and North and South America. We keep ourselves busy with a large range of music-related services from original content and marketing to distribution and recordings. Our commitment to artistic creativity, innovation, and progressive business solutions forms the foundation of our corporate culture. We believe in fostering talent, not just in our artists but also within our professional teams. As we continue to expand, we invite you to join us on this exciting journey.
Requirements
- 8+ years of experience in Client Services
- 4+ years of experience as primary point of contact for partners
- 2+ years of management experience
- Professional demeanor while working with Artists and their teams
- Hyper-organized with a clear passion for process
- Ability to speak music, talent, client, procurement & legal
- Bachelor’s degree or equivalent experience
- Must be based in San Francisco Bay Area [or willing to relocate]
Nice To Haves
- Strong network for freelancers both in Account and Production
- Working knowledge of EMPIRE’s history, artists and capabilities
- Desire to be a part of a new approach to partnerships in the music industry
Responsibilities
- Act as primary point of contact for soon-to-close and existing partners of EMPIRE and our artists
- Be the primary stakeholder and center of intelligence internally regarding all active programs
- Develop clear roles and responsibilities for the department as well as for each program in production
- Establish close working relationships with our partners to anticipate their expectations, identify new opportunities and get ahead of potential issues
- Lead the generation of deliverable packages, margin analysis calculators, media plans and term sheets
- Ensure EMPIRE operates a well defined process for capturing program success metrics while also maintaining a company wide case study library
- Manage relationships with outside production vendors if required for successful activation of a program
- Participate in mid-long term strategy building of the department’s Enterprise Client Services division
Benefits
- Competitive Compensation Package
- Competitive Benefits Package
- Company Paid Life Insurance, Short-Term Disability, and Long-Term Disability Insurance
- Company Paid Health Savings Account (HSA) Contribution
- Healthcare Spending Account (FSA)
- Paid Time Off (Holidays, Vacation, and Sick)
- Company 401(k) Plan
- Wellness Resources
- Commuter Allowance
- Cell Phone Allowance
- discretionary bonus
- profit sharing program
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
