Director - US Benefits Strategy

Capital One • McLean, VA

1d

About The Position

The Director of US Benefits Strategy is the strategic leader responsible for the enterprise-wide vision, roadmap, and delivery of Capital One’s US Benefits ecosystem. The role leads multi-year strategy across Health & Welfare, Financial Benefits, Wellbeing, and Time Off programs, aligning them with Enterprise HR objectives and supporting associates’ ability to thrive at work and in life. The Director serves as an organizational change agent, using modern technology, generative AI tools, and automated workflows to elevate delivery standards and work quality while maintaining sound human judgment, ethical frameworks, and operational governance.

The role modernizes benefits delivery through technology integration, automation, and vendor platform assessment. It oversees governance, risk management, fiduciary oversight, executive management committee engagement, and reporting for US ERISA and non-ERISA plans. The Director also partners with senior leaders and cross-functional teams to drive consensus, organizational change, and a unified HR operating mindset, while building teams with clear ownership and scalable decision-making practices.

Requirements

• Bachelor’s degree or military experience.
• At least 8 years of experience in benefits design, strategy, and leadership.
• Deep expertise in ERISA and IRS regulations, risk management, fiduciary oversight, and governance for jumbo benefit plans.
• Strong executive presence and demonstrated ability to influence senior leadership and lead large-scale organizational transformations.

Nice To Haves

• Master’s degree or Juris Doctor.
• At least 4 years of experience leading benefits strategy for organizations with 10,000 or more employees.
• At least 2 years of experience with benefits governance practices.
• At least 1 year of hands-on experience using generative AI tools and workflow automation in a professional environment.
• Professional Human Resources certification.
• Certified Employee Benefit Specialist (CEBS) or Certified Benefits Professional (CBP) designation.
• Proven track record using design-thinking or agile methodologies to solve complex customer experience challenges.

Responsibilities

• Design the multi-year vision and strategic roadmap for a unified, human-centric US Benefits ecosystem across Health & Welfare, Financial Benefits, Wellbeing, and Time Off.
• Use quantitative and qualitative data, market trends, company strategy, and enterprise needs to identify opportunities for new programs, policy changes, and benefit innovations.
• Address associate experience issues at enterprise scale using customer data, quantitative insights, and empathy research to create friction-free experiences.
• Prioritize enterprise-first solutions, reuse of tools, and standardized delivery to maximize operational leverage and scale across HR.
• Build a technologically fluent benefits team that incorporates AI tools, prompt engineering, and modern digital platforms into everyday operations.
• Model how advanced tools and automation can optimize workflows, streamline plan reporting, expand team output, and improve day-to-day execution.
• Assess external vendor technology platforms and digital solutions for modernizing health, retirement, and time-off administration.
• Encourage technical experimentation and use emerging tools to solve root-cause process challenges.
• Manage governance strategies, risk management frameworks, and fiduciary oversight for US ERISA and non-ERISA plans.
• Validate tool-generated outputs, automated workflows, and technology-assisted analytical insights against domain expertise, data privacy policies, and compliance requirements.
• Oversee executive management committee engagement and fiduciary reporting, and promote responsible innovation across benefits processes.
• Advise senior executive leadership and executive management committees, building consensus on complex, high-impact strategies.
• Build strategic partnerships across Compensation, Risk, HR Business Partners, Legal, Finance, Product, and Tech to drive enterprise behavior change and a unified one-HR operating mindset.
• Establish team structures and clear ownership, create repeatable decision-making frameworks, and coach leaders on decision-making principles.
• Foster an environment that rewards technical experimentation, inclusive leadership, and cross-functional collaboration.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits that support total well-being; eligibility varies by full- or part-time status, exempt or non-exempt status, and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director