Director - US Benefits Strategy
About The Position
As the head of US Benefits Strategy, the Director is responsible for the enterprise-wide vision, roadmap, and delivery of Capital One’s US Benefits ecosystem. The role leads the multi-year strategy across Health & Welfare, Financial Benefits, Wellbeing, and Time Off programs, aligning them with Enterprise HR’s strategic objectives and supporting associates’ lives and work. The Director acts as an organizational change agent, using modern technology, generative AI tools, and automated workflows to elevate delivery standards, build technical fluency, and improve work quality while balancing strategy with human judgment, ethical frameworks, and operational governance. The role develops a unified, human-centric benefits ecosystem, identifies strategic opportunities through quantitative and qualitative insights, and improves associate experiences at enterprise scale. It integrates technology into benefits operations, evaluates vendor platforms, and establishes governance, risk management, and fiduciary oversight for ERISA and non-ERISA plans. The Director also partners with senior executives and cross-functional stakeholders, establishes scalable team structures and decision-making frameworks, and fosters technical experimentation, inclusive leadership, and collaboration.
Requirements
- Bachelor’s degree or military experience.
- At least 8 years of experience in benefits design, strategy, and leadership.
Nice To Haves
- Master’s degree or Juris Doctor.
- At least 4 years of experience leading benefits strategy for organizations with 10,000 or more employees.
- At least 2 years of experience with benefits governance practices.
- At least 1 year of hands-on experience using generative AI tools and workflow automation in a professional environment.
- Deep expertise in ERISA and IRS regulations, risk management, fiduciary oversight, and governance for jumbo benefit plans.
- Professional Human Resources certification.
- Certified Employee Benefit Specialist (CEBS) or Certified Benefits Professional (CBP) designation.
- Proven track record using design-thinking or agile methodologies to solve complex customer experience challenges.
- Strong executive presence and demonstrated ability to influence senior leadership and lead large-scale organizational transformations.
Responsibilities
- Design the multi-year vision and strategic roadmap across US Benefits to create a unified, human-centric benefits ecosystem.
- Use quantitative and qualitative data to identify opportunities for new programming, policy adjustments, and benefit innovations aligned with company strategy, market trends, and enterprise needs.
- Address associate experience issues at enterprise scale using customer data, quantitative insights, and empathy research to create friction-free experiences.
- Maximize operational leverage and scale across HR by prioritizing enterprise-first solutions, tool reuse, and standardized delivery.
- Build and cultivate a technologically fluent benefits team that integrates AI tools, prompt engineering, and digital platforms into everyday operations.
- Model the use of advanced tools and automation to optimize workflows, streamline plan reporting, expand team output, and improve execution practices.
- Assess external vendor technology platforms and digital solutions for health, retirement, and time-off administration.
- Encourage continuous technical experimentation to solve root-cause process challenges.
- Manage governance strategies, risk management frameworks, and fiduciary oversight across US ERISA and non-ERISA plans.
- Ensure tool-generated outputs, automated workflows, and technology-assisted analytical insights are validated against domain expertise, data privacy policies, and compliance parameters.
- Oversee executive management committee engagement and fiduciary reporting, and champion responsible innovation across benefits processes.
- Serve as a trusted thought partner to senior executive leadership and executive management committees, building consensus on complex, high-impact strategies.
- Build strategic networks across Compensation, Risk, HR Business Partners, Legal, Finance, Product, and Tech to drive enterprise behavioral change and a unified one-HR operating mindset.
- Establish team structures with clear ownership and repeatable decision-making frameworks, and coach leaders on decision-making principles.
- Foster technical experimentation, inclusive leadership, and cross-functional collaboration.
Benefits
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
- Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Director
