Director, Systems Support and Training

Anduril • Costa Mesa, CA

7d

About The Position

Anduril’s Production Technology (ProdTech) organization enables end-to-end production processes through technology, drives adoption and adherence, and determines the roadmap for production enterprise systems. The Director, Systems Support and Training will lead the team responsible for system training and adoption, while building cross-functional collaboration and a culture of innovation, accountability, and continuous improvement. The role also manages budgets, resources, and staffing.

The position owns the end-to-end support model for mission-critical enterprise systems, including escalation paths, triage workflows, and on-call rotations. It defines and tracks operational service-level measures such as first response time, time to resolution, and system availability. The Director builds feedback loops with Engineering and Product teams, turning frontline tickets and system bugs into prioritized roadmap features.

The role architects role-based training programs and certifications for shop-floor operators, manufacturing engineers, and supply chain teams; leads change management for system rollouts, migrations, and major releases; and implements learning tools, digital adoption platforms, and dynamic documentation. It partners with Factory Operations, Quality, Central IT, and Software Engineering to align tools with operational workflows, and serves as the executive escalation point for production-blocking software issues.

Requirements

• 5+ years in software, systems, or manufacturing engineering, including 3+ years leading engineering teams, with experience managing managers or clear readiness to do so.
• Demonstrated ownership of enterprise production systems at scale, such as MES, ERP, MRP, WMS, PLM, or equivalent, including their integration layer.
• Strong systems architecture judgment, including data modeling, systems of record versus application layers, integration patterns, and the ability to determine what belongs where and why.
• Direct experience delivering software into a live manufacturing environment, with accountability for it after go-live.
• Track record operating across manufacturing, supply chain, and planning, and being trusted by central IT or platform engineering counterparts.
• Ability to hold a technical position under pressure from senior stakeholders and change it when presented with a stronger argument.

Nice To Haves

• Experience standing up or scaling an internal engineering function inside a manufacturing or industrial company, including hiring, leveling, and building the technical bar from scratch.
• Hands-on background with Oracle ERP and modern application/platform stacks built above it.
• Experience with platform models, including exposing APIs and extension surfaces to internal builders and governing certification, support tiers, and deprecation.
• Applied automation, ML, or agent-based workflow experience in an operational setting, including identity and auditability considerations.
• Experience in high-rate or high-mix manufacturing, defense production, or regulated environments.

Responsibilities

• Build, lead, and mentor a high-performing team responsible for training and adoption of new systems.
• Foster cross-functional collaboration across engineering teams and promote innovation, accountability, and continuous improvement.
• Manage budgets, resources, and staffing.
• Establish and own the end-to-end support model for mission-critical enterprise systems, including Tier 1/2/3 escalation paths, triage workflows, and on-call rotations.
• Define and track operational SLAs, including First Response Time, Time to Resolution, and System Availability.
• Build feedback loops with Engineering and Product teams, translating frontline tickets and system bugs into prioritized roadmap features.
• Architect role-based training programs and certifications for shop-floor operators, manufacturing engineers, and supply chain teams.
• Design and execute change management plans for system rollouts, migrations, and major software releases to minimize operational disruption.
• Implement learning tools, digital adoption platforms, and dynamic documentation that keep pace with continuous software deployment.
• Partner with Factory Operations, Quality, Central IT, and Software Engineering to align tooling with operational workflows.
• Serve as the executive escalation point for production-blocking software issues.

Benefits

• Highly competitive equity grants are included in the majority of full-time offers and are considered part of Anduril's total compensation package.
• Top-tier benefits for full-time employees, including a comprehensive, competitive benefits package available at little to no cost to employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed