Analyst - Systems and Training

Quality Carriers•Tampa, FL

7d•Hybrid

About The Position

The Systems and Training Analyst (STA) serves as a primary point of contact for the Quality Carriers Operations team, working with departments to understand requirements and processes, identify opportunities for improvement, and present proposed process improvements. The role maintains systems used by Operations, including the data notification process. The analyst responds to data queries, develops more efficient data processes, analyzes and interprets trends, reports findings, and ensures data accuracy through technical analysis. The role also researches, writes, edits, and organizes user-friendly work processes and standard operating procedures, collaborating with departments and subject-matter experts to produce documentation that meets organizational standards. The STA manages training materials in the learning management system (LMS), assigns training to Operations staff, and keeps materials current. The analyst plans and designs training, assists with weekly and monthly sessions, assesses effectiveness using surveys and participant feedback, tracks attendance, maintains training records, and reports results to a supervisor. Additional work includes supporting Customer Service and Operations projects and completing tasks such as data cleanup and integrity work. This is a full-time position based in the Tampa, Florida office, with hybrid flexibility of one remote day and four on-site days each week. Full on-site attendance is required during training weeks. Travel is 10%. The role operates in a professional office environment and routinely uses standard office and computer equipment.

Requirements

Strong skills in MS Office, including Excel, Word, PowerPoint, and Access.
Skill using Google Apps and AI products.
Ability to meet deadlines and address and communicate issues.
Ability to function effectively as part of a team.
Critical-thinking skills.
Strong verbal and written communication skills.
Familiarity with transportation software such as Electronic Data Interchange (EDI) and transportation Learning Management Systems (LMS) products.
Ability to identify and complete daily tasks without supervision.
Strict adherence to confidentiality and professional ethics.
Experience with a Transportation Management System (TMS).
Knowledge of JavaScript.

Nice To Haves

Bachelor of Arts, Bachelor of Science, or higher in Business, Technical Writing, or a related field.
2–4 years of relevant experience.
Logistics or transportation experience.

Responsibilities

Serve as a primary point of contact for the Quality Carriers Operations team and work with departments to understand requirements and processes.
Identify opportunities for process improvement and present plans for improvement.
Maintain Operations systems, including the data notification process.
Respond to data-related queries and establish processes to improve data efficiency.
Analyze and interpret data trends, report findings, and provide business insight.
Ensure data accuracy and provide expert-level analysis.
Research, outline, write, and edit work processes and standard operating procedures in collaboration with departments and subject-matter experts.
Translate complex information into clear, polished, user-friendly content for target audiences.
Manage LMS training materials, assign training to Operations staff, and keep materials up to date.
Plan and design training and assist with weekly and monthly training sessions.
Measure training effectiveness through assessment surveys and student feedback.
Track attendance, maintain training records, and report to the supervisor.
Support Customer Service and Operations projects and complete assigned tasks, including data cleanup and integrity work.